Hotel Night Porter

The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry. and has 161 bedrooms, 2 restaurants, 2 bars, function room, meeting rooms, spa and gym

The hotel is open all year round.

We are currently recruiting for a Night porter to work as part of the night team in the hotel. This role will commence as a part time role and may become a full time role in March/April depending on business requirements. Initially to be rostered 2-3 days per week. The working hours are from 11pm - 7am and the working days will vary depending on the business requirements. Therefore your working days may include weekends and public holidays.

Main duties of the role include:

• To maintain a high level of safety and security within the hotel
• To ensure the smooth running of the front office desk during your shift
• Follow the list of night audit procedures and generate the relevant reports for the departments concerned
• Ensuring all transactions are posted correctly before running night audit as well as ensuring all transactions are cashed off correctly as per SOP and that there are no rooms or PM’s left on a “Due Out” status before running the night audit.
• To do a complete handover to the Duty Manager and receptionist at the end of the shift
• To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Ensure clean lobby and desk area during shift
• Ensure that the guest is awakened as requested by accepting, recording and executing wake-up calls
• To carry out guest check in/out as per our standard
• To ensure that all payments are processed
• To answer all telephone calls as efficiently as possible
• To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct
• To carry out end of shift cash up
• To be familiar with all hotel special offer and promotions
• To be familiar with local attractions and services and provide up to date advice and recommendations to guests
• To complete nightly cleaning duties as per checklist
• To assist in meeting room set up as requested
• Doing porterage for tours
• To provide out of hours Food & Beverage Service including Night Bar, Room Service, Early Departure Breakfasts, Late Arrival dining
• To carry out any other reasonable request from management

About The Role

Qualifications for the role:

• An advantage to have worked as a Night Porter previously in a similar sized establishment
• To have some knowledge of computers
• To be able to provide a high standard of customer service to the guests
• To work as part of a team
• Qualification as a First Aider an advantage.
• Must have fluent English in both written and oral
• Must be flexible in working days as days will include weekends and public holidays

Required Criteria

Skills Needed

About The Company

At The Rose Hotel, our aim is to provide top-quality, full-service hospitality with a personal touch. Situated in scenic Kerry—on the Wild Atlantic Way and just minutes from Tralee town centre—we welcome guests from near and far, serving travellers, families, business clients and locals alike. Our offering includes comfortable rooms (from classic to deluxe), two restaurants, bars, a spa, a gym and banquet/function facilities. As a team member, you’ll be working in a bustling but stable environment: the hotel operates year-round and delivers a range of services, from leisure stays to events and conferences. We take pride in our high standards of cleanliness, service, guest comfort and Irish-style hospitality.

Company Culture

We pride ourselves on creating a culture of friendliness, respect and teamwork. At The Rose Hotel, every colleague—from reception to housekeeping, kitchen, bars or spa—is valued and plays a key role. We believe in clear communication, mutual support, and delivering service with warmth and professionalism. Because we’re family-run, there’s a personal, down-to-earth feel: we care about our staff as much as our guests. Working here means being part of a team that values high standards while also supporting staff well-being. We encourage on-the-job learning and collaboration, making this a workplace where people feel respected, supported and part of something meaningful.

Company Benefits

At The Rose Hotel, we provide a solid benefits package for our team. You’ll get:

• Full training on the job, including induction and role-specific training.

• Part (or full) uniform provided.

• A meal while on duty.

• Free on-site car parking for staff.

• Access to the hotel gym (Spa/Gym facilities) at designated times, and discounts on spa treatments and products.

• Year-round employment (hotel works throughout the year)

• Employee Assistance Program

• Bike to Work Scheme

• Refer a friend scheme

Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Competitive salary, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Social Opportunities, Employee of the Month, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Long service awards

Salary

Not disclosed