Hotel Operations Manager

Hotel Operations Manager

We are seeking a driven and passionate Hotel Operations Manager to oversee the seamless day-to-day operations of our renowned 5-star luxury property, The Europe Hotel Resort. This leadership role is pivotal in maintaining exceptional service standards, ensuring guest satisfaction, and driving the strategic development of the hotel.

About the Role:

The Hotel Operations Manager will lead and coordinate key departments, including accommodation, food and beverage, reception, conference and banqueting, and the spa. This is a highly visible, front-of-house role, where you will work alongside the team daily, with a strong emphasis on food and beverage operations. This position is especially well-suited for candidates with a background in high volume duty management, conference and banqueting, looking to make a lasting impact in a dynamic and luxurious environment.

Key Responsibilities:

• Ensure each department consistently delivers the highest standard of guest service, maximizing satisfaction and profitability
• Oversee quality, cleanliness, and adherence to operational standards across all hotel areas
• Lead by example, fostering a culture of excellence in guest care, teamwork, and collaboration
• Conduct routine one-to-one meetings with Heads of Departments (HODs) to review performance, guest feedback, and operational matters
• Deputize for the Managing Director as required, attending meetings and representing the hotel with professionalism
• Monitor departmental compliance with Standard Operating Procedures (SOPs) and health and safety regulations
• Respond promptly to guest feedback and operational challenges, ensuring swift resolution and maintaining our reputation for excellence
• Conduct regular inspections to ensure consistency in service delivery, cleanliness, and employee presentation
• Drive profitability by identifying opportunities for up-selling and cost management
• Roster and actively participate in Duty Management shifts daily, remaining available to staff and guests

What We Are Looking For:

• A proven track record of leadership in luxury hotel operations
• At least 4 years of experience in a senior management role within a high-volume accommodation and conference/banqueting setting
• Exceptional attention to detail, personal presentation, and commitment to maintaining the highest standards
• Strong communication, decision-making, and problem-solving skills
• A natural ability to motivate and lead teams with a hands-on approach
• Flexibility to work varied hours, including evenings and weekends

Why Join Us?

• Be part of a world-class property recognized for delivering unforgettable guest experiences
• Collaborate with a team of dedicated professionals in an inspiring, luxurious setting
• Contribute directly to the success and growth of our iconic brand
• Industry leading benefits

Benefits:

• Competitive salaries
• Complimentary meals whilst on duty
• Pension Contribution Scheme
• Health Insurance
• Employee Discounts
• Career Development Training
• Tax saving Schemes
• Employee Social Events

The Europe 5 Star Hotel in Killarney, Co. Kerry is one of the most luxurious 5 star Hotel, Conference Event Centres in Ireland and also incorporates ESPA at The Europe, one of Ireland's largest spa hotels in Ireland. It is in the beautiful grounds of this luxury 5 star hotel in Ireland that the waters of Killarney's largest lake, Lough Lein, reflect the wilderness of Kerry's magnificent McGillycuddy Reeks Mountain range in the scenic South West of Ireland. Enjoy a range of leisure activities on the grounds of one the finest luxury hotels Ireland has to offer.

This 5 star hotel accommodation in Ireland captures the imagination of visitors to Killarney whether for our Killarney Spa, or our Killarney hotels restaurants or for a conference in Kerry. Enjoy luxury 5 star hotel accommodation in Kerry Ireland let relaxation envelop you as you enjoy one of Ireland's finest views from your own private balcony overlooking Killarney Golf Fishing Club or the Lakes of Killarney.