Hotel Receptionist

We're a rapidly growing Australian Hotel Group in the early stages of expansion. From humble beginnings, our brand was founded out of a passion for connecting travellers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 18 hotels across Queensland, New South Wales and Victoria.

Welcome to Punthill Flinders Lane

Much loved hotel in the thriving CBD! The hotel of choice for corporate, long-stay and leisure travelers in the inner Melbourne city area.

• 60 Rooms, consisting of one and two bedroom apartments with kitchen facilities
• Located right next to popular local cafes and restaurants.
• Close to public transport.

Our amazing Hotel Receptionists (AKA Local Hosts)

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:

• Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
• Provide creative resolutions to complaints and problems
• Be a Local Host, knowing the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional matter
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

Our hotel isn't open 24/7 so no overnight shifts are required unless in exceptional circumstances.

Joining Veriu Group!

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track junior hotel management program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network (QLD, NSW & VIC)
• Discounts on private health insurance
• Access to our Employee Assistance Program
• Plus more!

You'll thrive on our team if your approach to life is founded on strong relationships, using an ownership mindset, and driving your self-growth, all while staying true to you.

There is no better time to join us, so submit a copy of your current resume to apply now. We can't wait to meet you!

Job Type: Part-time

Pay: $21.00 – $26.00 per hour

Benefits:

• Health insurance
• Referral program

Schedule:

• 8 hour shift
• Morning shift
• Shift work

Supplementary Pay:

• Overtime pay
• Penalty rates

Ability to commute/relocate:

• Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: In person