Hotel Receptionist / Reservations Agent

About Us:
An Chúirt Hotel is a 4* family run hotel known for exceptional guest service and warm hospitality. We are looking for a professional and customer-focused Hotel Receptionist / Reservations Agent to join our team and be the first point of contact for our valued guests.

About The Role

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures
• Handle reservations via phone, email, and online booking platforms
• Provide accurate information about rooms, rates, facilities, and local attractions
• Manage guest inquiries, requests, and complaints with professionalism
• Process payments, issue invoices, and maintain accurate records
• Collaborate with housekeeping and other departments to ensure guest satisfaction
• Uphold hotel standards of service and presentation at all times

Requirements:

• Previous experience in hospitality, reservations, or front desk (preferred but not essential)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with hotel booking systems and MS Office (training provided if necessary)
• Positive attitude, reliability, and ability to work as part of a team
• Flexibility to work shifts, including evenings, weekends, and holidays

What We Offer:

• Competitive salary and benefits package
• Training and career development opportunities
• Friendly and supportive team environment
• Staff discounts on accommodation and services

Required Criteria

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Positive attitude, reliability, and ability to work as part of a team
• Flexibility to work shifts, including evenings, weekends, and holidays

Desired Criteria

• Previous experience in hospitality, reservations, or front desk (preferred but not essential)
• Proficiency with hotel booking systems and MS Office (training provided if necessary)

Skills Needed

Exceptional Customer Service Skills

About The Company

The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

Company Culture

At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.

Company Benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Employee discounts, Free parking, Cycle to work, Competitive salary, Preferential room rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee of the Month, Annual performance review, On the job learning, Progression opportunities

Salary

€13.50 per hour