Housekeeping Supervisor

Model the way and empower the housekeeping team to provide exceptional customer service every time whilst embracing our brand behaviours and service philosophies. Motivate, energise, and lead the team to success with your passion for exceeding business objectives and ensuring valuable selection, development, and retention of team members by demonstrating outstanding leadership skills. You must be able to delegate and lead by example.

• Maintain immaculate presentation and grooming, wearing designated uniform and name badge at all times.
• Actively contribute to the attainment of hotel objectives and targets as outlined by your manager.
• Be responsible for the day-to-day leadership and supervision of team members working in the department.
• Lead by example by displaying a “hands on” style, which encourages team involvement, initiative, and a focus on continuous improvement.
• Coordinate and allocate duties for each shift, ensuring efficiency and company policies and procedures are adhered to.
• Prepare and conduct daily briefings so all team members are aware of hotel activities including VIPs in House, group movement, promotional activity, guest feedback, product knowledge.
• Examine rooms to ensure they are cleaned to the required standard and ensure the rooms are released to front office in a timely manner.
• Ensure housekeeping trolleys and equipment are maintained. Ensure housekeeping storerooms and chemical room are maintained.
• Maintain accurate information and records.
• Check all VIP rooms prior to the guests’ arrival and ensure all special guest requests are actioned.
• Be familiar with all room types and the cleanliness standards to be achieved. Ensure all calls are answered cheerfully and promptly and ensure requests are actioned immediately.
• Examine guest rooms and public areas to determine need for repairs or replacement of furniture or equipment and inform Management.

• Maintain an up-to-date guest history and ensure the latest information is retained in the system.
• Lead team members by setting a positive example. Instruct, train, and develop team members. Maintain clear and concise communications with all departments and management regarding special requests, guest requirements, and general hotel events.
• Take an active part in the ongoing “on the job” training of team members to ensure they have the necessary skills to perform their job efficiently and effectively.
• Monitor grooming and presentation of all team members to ensure standards are adhered to.
• Assist with rosters for team, ensuring effective coverage whilst maintaining cost effectiveness and ensuring they are done in a designated time frame.
• Assist with recruitment, performance reviews, management, and development of all team members.
• Assist other departments on busy days and complete any other duties as request by the department or hotel manager to meet business demands.
• Maintain a tidy, clean, and orderly appearance in all areas.
• Have a full understanding of emergency procedures.
• Understand The Hotel Britomart Work Health and Safety policies and procedures and abide by them at all times.
• Ensure all Work Health and Safety procedures are adhered to within the Department.
• Report hazards, near misses and accidents at the workplace immediately.
• Ensure security procedures for stores, cash, premises, team members, equipment and chemicals are implemented and maintained in accordance with The Hotel Britomart policies and procedures.
• Ensure guest security and privacy is maintained at all times.

Experience

• Minimum 2 years experience in similar or related role.
• Solid organisational skills - eye for detail coupled with a strong ability to proactively identify priorities and manage multiple tasks, and successfully accomplish objectives in a busy and challenging workplace.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
• Flexibility and availability to work weekdays or weekends including morning, afternoon, and evening shift.

Education

Bachelor or Diploma in Hotel Management

Job Type: Full-time

Pay: $29.00 – $30.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Professional development assistance
• Visa sponsorship

Schedule:

• 8 hour shift
• Shift work

Application Question(s):

• Are you familiar with servicing guest stayers and self check out of the rooms?

Education:

• Graduate Diploma / Graduate Certificate (Required)

Experience:

• housekeeping: 2 years (Required)

Application Deadline: 26/02/2025