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Housing Manager Assistant
Posted on May 15, 2026
- Dover, United States of America
- No Salary information.
- Full Time
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JOB VACANCY
HOUSING MANAGEMENT ASSISTANT
ENTRY LEVEL SALARY: $36,894 - FULL-TIME
OFFICE LOCATION: Liberty Court, Dover
OPENING DATE: 05/15/2026 CLOSING DATE: 05/29/2026
Looking for a career with excellent benefits?
As part of the DSHA team, you will have immediate access to health, vision, and dental insurance, vacation and sick leave, paid holidays, tuition assistance, fitness reimbursement, retirement plan, and more while working to further DSHA’s mission of providing safe, affordable housing.
This non-State position is responsible for performing clerical and administrative duties as well as a variety of tasks to assist the housing manager with facilitating site management, obtaining, updating, verifying and documenting information, addressing resident’s needs, and to determining program eligibility. The work involves aiding professional staff by performing such activities as para-professional housing management, clerical and administrative assistant functions and data entry tasks. The incumbent issues and elicits preliminary information and fill out forms and assists clients and residents on the telephone or when walking-in utilizing available resources. Work also involves reviewing monthly reports for completeness and accuracy and keying information into computerized systems.
PRINCIPLE ACCOUNTABILITIES
Essential functions are fundamental, core and are not intended to be an exhaustive list of all job duties. Since specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Provides technical and administrative work in support of an agency's business, programs, projects and operations.
- Handles move-ins when necessary.
- Assists with budget preparation.
- Reviews routing forms and reports for completeness, logs information, updates resident files and refers residents to social worker as needed.
- Explains standard forms, policies and procedures to/and solicits required information from residents.
- Provides assistances to unit by performing routine tasks for absent workers as required.
- Schedules/reschedules resident interviews/appointments and follows up as necessary.
- Interviews residents and gathers data according to a standard format for program eligibility and assessing resident’s needs.
- Completes routine form letters to be sent to residents, distributes brochures, fact sheets and other related information regarding programs, rights and responsibilities. Responds to routine questions and/or refers to appropriate person.
- Maintains and updates automated database in order to ensure accurate and timely eligibility determinations as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The intent of the listed knowledge skills and abilities is to give a general indication of the core requirements. Therefore, the KSA’s listed are not exhaustive.
- Knowledge of persons to contact regarding resolution of time sensitive issues;
- Knowledge of data interpretation, methods and techniques of computer data base;
- Knowledge of routine report preparation, record keeping and/or budgeting agency rules, regulations and procedures;
- Knowledge of general office practices and procedures and use of standardized forms;
- Skill in eliciting and providing routine information;
- Skill in verbal and written communication, and interpersonal relations;
- Skill in applying basic and advanced tools used in word processing applications;
- Skill in applying the tools used in creating and modifying software applications;
- Skill in independently performing and coordinating diverse agency/program administrative tasks to ensure completion of projects and work assignments;
- Ability to process information accurately and to identify discrepancies;
- Ability to work as a team member and establish and maintain effective working relationships with residents, associates and the public;
- Ability to follow instructions and established routines;
- Ability to work effectively in difficult and/or crisis situations;
- Ability to operate a variety of office equipment.
MINIMUM QUALIFICATIONS
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- One year of experience in performing clerical and administrative tasks such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
- One year of experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- One year of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data
- One year of experience in using standard computer software programs for word processing, spreadsheets or database
THIS POSITION REQUIRES A VALID DRIVER’S LICENSE AND SUCCESSFULLY COMPLETE A CRIMINAL BACKGROUND SCREENING.
BENEFITS
These include up to 15 vacation days and 15 sick day leave accrual, up to 13 paid holidays a year, liberal retirement benefits, immediate access to health, short- and long-term disability, and life insurance plans and voluntary dental, vision, and various supplemental benefit options.
APPLICATION PROCEDURES
Applications must be completed by the closing date on our website www.destatehousing.com (Click on About Us, Employment, Click Here to View All Current Openings, Select job, Scroll Down & Click Apply Now.) Contact: email: DSHA_HR@delaware.gov
DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.
As an equal opportunity employer, DSHA provides an employment environment that supports and encourages the application of all persons without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please call DSHA at 302.739.4263 or 888.363.8808 with any questions or requests. TTY/ ASCII/ VOICE/ VCO users may utilize the Telecommunications Relay Service (TRS) at 800.676.3777.
DIRECT DEPOSIT OF PAY IS A CONDITION OF EMPLOYMENT. FAILURE TO AGREE TO PARTICIPATE IN DIRECT DEPOSIT WILL RESULT IN THE WITHDRAWAL OF OFFER OF EMPLOYMENT. DSHA HAS A LAG PAY SYSTEM.
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