Housing Officer

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Introduction:
Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) centres on people and aims to deliver social impact, sustainable growth and empowered teams.

Join us in supporting residents to feel safe, informed and confident in their homes.

Description:
How you'll make an impact

We’re looking for a Housing Officer to join our Customer Services team in Victoria. In this people-focused role, you’ll provide professional tenancy management services to residents and prospective residents across our Victorian portfolio.

This position is based at our Melbourne office, with occasional work required at our Geelong or Preston office depending on operational needs.

Working closely with colleagues in allocations, rent review, tenancy sustainment, community engagement, NDIS engagement and safeguarding, you’ll play a key role in delivering end-to-end housing services.

Your work will support residents to sustain tenancies, understand their rights and responsibilities, and access safe and stable housing. This role reports to the Housing Services Team Leader. We welcome applicants from community housing, public housing and private real estate with transferable tenancy management experience.

Your role in action

Deliver quality tenancy management through clear, timely and respectful communication

Provide advice about tenant rights and responsibilities

Work with residents to resolve neighbourhood or tenancy concerns

Manage tenancies in line with the Residential Tenancy Act and program requirements, including SDA legislation

Identify tenancy risks early and work with internal teams to support sustainment

Conduct routine, ingoing and outgoing property inspections

Manage rent collection, arrears and tenancy debts

Maintain accurate and complete records in the tenancy management system

Build effective relationships with support providers, referral agencies and government stakeholders

Manage end-of-tenancy processes, including bond disbursement and debt recovery

Represent Housing Choices at Tribunals or Court as required

Keep up to date with legislation, regulations and program requirements

Use reporting tools to monitor accuracy, compliance and performance

View the Position Description here.

Skills and Experiences:
What you offer

You are organised, supportive and confident working with people from diverse backgrounds. You communicate clearly, manage priorities well and bring a calm, solutions-focused approach.

You will bring:
Experience managing a tenancy portfolio (community, public or private housing)

Experience supporting residents through complex or challenging issues

Strong communication and relationship-building skills

Ability to manage competing priorities and maintain accurate records

Confidence working with vulnerable or disadvantaged communities

Skills in Microsoft Office and report writing

Understanding of housing legislation or willingness to learn

You must also have:
A current driver’s licence or ability to use public transport

Working With Children and NDIS Worker Screening Checks (or the ability to obtain them)

Willingness to undertake other required employment screening

We welcome applicants who bring different experience and perspectives. Please apply even if you do not meet every listed requirement.

Why you will love working with us

5 weeks annual leave

Flexible work arrangements

Salary packaging

16 weeks paid parental leave

Supportive, inclusive and people-focused culture

Learning and development opportunities

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety POlicy and Code of Conduct to ensure a safe environment for children.

Belong at Housing Choices

We welcome people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ communities and people with lived experience of housing insecurity. Please tell us if you need adjustments during the application process.

Applications close on Thursday 18 December 2025 unless a suitable candidate is identified earlier