Housing Officer

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Introduction:
Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description:
How you'll make an impact

We’re looking for Housing Officers to join our Customer Services team in Victoria. In this people-focused role, you’ll provide professional tenancy management services to residents and prospective residents across our Victorian portfolio.

These positions are based at our Melbourne office, with occasional work required at our Geelong or Preston office depending on operational needs. Due to portfolio growth, there are multiple roles available.

Working closely with colleagues in allocations, rent review, tenancy sustainment, community engagement, NDIS engagement and safeguarding, you’ll play a key role in delivering end-to-end housing services.

Your work will support residents to sustain tenancies, understand their rights and responsibilities, and access safe and stable housing. This role reports to the Housing Services Team Leader. We welcome applicants from community housing, public housing and private real estate with transferable tenancy management experience.

Your role in action

• Deliver quality tenancy management through clear, timely and respectful communication
• Provide advice about tenant rights and responsibilities
• Work with residents to resolve neighbourhood or tenancy concerns
• Manage tenancies in line with the Residential Tenancy Act and program requirements, including SDA legislation
• Identify tenancy risks early and work with internal teams to support sustainment
• Conduct routine, ingoing and outgoing property inspections
• Manage rent collection, arrears and tenancy debts
• Maintain accurate and complete records in the tenancy management system
• Build effective relationships with support providers, referral agencies and government stakeholders
• Manage end-of-tenancy processes, including bond disbursement and debt recovery
• Represent Housing Choices at Tribunals or Court as required
• Keep up to date with legislation, regulations and program requirements
• Use reporting tools to monitor accuracy, compliance and performance

Due to portfolio growth, there are multiple roles available.

Skills and Experiences:
About you

You’re passionate about social impact, housing, and equity and ready to contribute your skills to something bigger.

You will have:

• Experience in tenancy management, community housing or social housing
• Excellent communication skills and emotional intelligence, particularly when working with vulnerable people
• Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations
• A collaborative, solutions-focused approach
• Qualifications in housing, social services, or related fields (or equivalent experience)

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• Putting people first – we listen, respect, and respond to our communities.
• Working together – collaboration helps us achieve better outcomes.
• Doing the right thing – we act with integrity and accountability.
• Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: 4 June 2026, unless suitable candidates are identified earlier.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.