Housing Operations Team Leader (Wa)

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Introduction:
Housing Operations Team Leader

Location: East Perth

Employment type: Full Time

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) focuses on social impact, sustainable growth and empowered teams.

As Housing Operations Team Leader, you will play a key role in delivering high-quality, compliant and resident-focused tenancy services that support successful and sustainable tenancies.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your leadership will strengthen service delivery and support positive outcomes for residents. We value your expertise, wellbeing and growth.
Purposeful impact – lead services that support safe, stable and successful tenancies.
Growth and development – build your leadership capability through ongoing learning and professional development opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle. Part-time and job-share arrangements will be considered.
Valuable benefits – increase your take-home pay through salary packaging.
Supportive culture – be recognised and supported in a collaborative, inclusive and values-led workplace.

Description:
We are seeking an experienced and collaborative housing professional to join our Housing Operations team as a Housing Operations Team Leader. Reporting to the Manager, Housing Operations, this role leads the delivery of high-quality, compliant and resident-focused tenancy management services across a diverse portfolio.

Key responsibilities:
Lead day-to-day tenancy management operations across current and emerging programs
Ensure services meet all regulatory, contractual, legislative and internal requirements
Monitor and report on key performance indicators and operational outcomes
Provide expert advice and guidance on complex tenancy matters, including disputes, breaches and tribunal or court proceedings
Support effective rental income management and portfolio optimisation in line with HCA policy
Coach, mentor and develop team members to build capability and performance
Collaborate with Allocations, Property Services, Rental Compliance, Finance and other teams to deliver coordinated services
Identify operational risks and contribute to mitigation and continuous improvement initiatives
Maintain accurate and timely records within the tenancy management system

Skills and Experiences:
About you

You will bring:
Sound knowledge of the community housing sector, tenancy legislation and relevant regulatory frameworks, including the Residential Tenancies Act
Demonstrated leadership experience, including coaching, mentoring and performance management
Proven experience in housing management or a comparable role within the public, community, housing or transferable sector
Experience managing complex tenancy issues and providing high-quality customer service
Strong written and verbal communication skills, including mediation and conflict resolution
Well-developed analytical and problem-solving skills, with the ability to use data to inform decisions
Strong organisational skills and the ability to manage competing priorities
High level integrity, professionalism and sound judgement
Sensitivity to and understanding of issues affecting socially disadvantaged groups, including people experiencing housing stress, people with disability and culturally and linguistically diverse communities
Willingness to undertake relevant screening and employment checks
Current driver’s licence and willingness to travel across HCA sites, including interstate, as required

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Our values in action

Everything we do is guided by our shared values:
Putting people first – we listen, respect and respond to our communities
Working together – collaboration helps us achieve better outcomes
Doing the right thing – we act with integrity and accountability
Acting boldly – we innovate to address current housing challenges

Belong at Housing Choices

We are an inclusive and values-led employer. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals and people with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require adjustments during the application process.

How to apply

Apply now. Applications close [insert date] unless a suitable candidate is identified earlier.

For further information, please contact careers@hcau.org.au

If you do not meet every requirement, we still encourage you to apply. We value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally. We will reach out to preferred suppliers if we require support.