Hr & Agent Support Administrator ( Mandarin/English )

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RIFO Realty Group is looking for someone who is an enthusiastic, proactive, professional, highly detail oriented and efficient.

You must be a team player with excellent communication skills and the ability to deal with people in a fast-paced environment.

job tasks and responsibilities include but are not limited to:

Agent Administration & Support

• Coordinate agent onboarding, transfers, reinstatements, and departures.
• Prepare and maintain agent agreements, onboarding documents, and brokerage records.
• Provide agents with guidance regarding RECO, TRREB, MLS, and brokerage requirements.
• Monitor agent licensing status and ensure timely completion of renewals and compliance requirements.
• Maintain accurate agent databases and records.

Compliance & Regulatory Support

• Assist in ensuring agent compliance with RECO, TRREB, MLS, and brokerage policies.
• Monitor and maintain records related to complaints, violations, disciplinary matters, and legal correspondence.
• Track license renewals and follow up with agents regarding expired or pending registrations.
• Support partner brokerages with compliance-related requirements and documentation.

Systems & Access Management

• Set up, update, and deactivate user accounts for RECO, TRREB, MLS, and internal brokerage systems.
• Manage access to brokerage platforms, including Lone Wolf, PowerApps, website portals, and printing systems.
• Provide administrative support for system access and user account management.

Brokerage Operations Support

• Maintain records related to staff and organizational changes.
• Prepare and maintain brokerage templates and documents, including letterheads, logos, Schedule B forms, and other operational materials.
• Assist brokerages with RECO and TRREB applications, registration, renewals, termination, changes, and information updates.
• Coordinate cheque mailing.

required education, skills, and qualifications:

• Previous experience in an administrative, HR, real estate brokerage, or compliance support role is preferred.
• Familiarity with Ontario real estate brokerage operations, RECO, TRREB, MLS, or agent registration processes is considered an asset.
• Strong attention to detail and accuracy in handling documents, records, and compliance information.
• Excellent organizational and time management skills, with the ability to manage multiple tasks and follow up on deadlines.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• High level of confidentiality and professionalism when handling sensitive agent, staff, and brokerage information.

Job Types: Full-time, Permanent

Pay: $18.09-$25.68 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking

Work Location: In person