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Vanderlande Industries

Hr Service Agent

Posted on Nov. 30, 2024

Veghel, Netherlands
0 - 0 USD (yearly)

Part Time

Job Title

HR Service Agent

Job Description

Your position and team

The Global HR Organization of Vanderlande is organized in 3 main areas: Business HR, Centres of Expertise and People Services. The People Services organization delivers specific expertise like HR Advice, Talent Acquisition and Compensation & Benefit locally close to our business stakeholders. In addition, People Services also holds Global HR Shared Services teams, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of HR Shared Services within Vanderlande, reporting into the HR Service Desk Lead North-West Europe, located at Vanderlande headquarters, Veghel.

The team includes 10 HR Service Agents, divided over The Netherlands (8) and United Kingdom (2). As HR Service Agent you are the first point of contact for employees based in The Netherlands. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

Driving a seamless and coherent employee experience, while safeguarding required efficiency
Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
Documenting inquiries through ticketing and case management solution
Meets defined SLA metrics for providing accurate, consistent and timely services
Perform back-office process execution
Accountable for completing relevant research to support query resolution
Responsible for executing processes in line with policies and standard operating procedures
Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
Supports ad hoc projects and activities related to HR People Services

Continuous Improvement

Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 3.200 to € 3.800 per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300,- per calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.

Your application

If the role of HR Service Agent appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information on the position, please contact Michelle van der Schoot (Senior Recruiter) via +31 413 49 52 41

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