Hr Services Adviser

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Join our team and become a vital part of our mission to deliver exceptional operational services for all employees and managers. In this role, you will be a key player in enhancing employee experiences, providing vital support across HR matters, and driving innovation within our HR Shared Services Centre (HRSSC). You'll have the opportunity to directly influence the employee experience by managing critical "moments that matter." Your contributions will play a key role in shaping a positive workplace culture. You’ll not only support day-to-day HR operations but also take charge of innovative projects that redefine how we work. This role offers the chance to learn and grow, with potential leadership opportunities in international mobility and reward systems. Be a trusted partner to employees and managers, owning key HR processes and working closely with local and global teams to bring about meaningful change.

Key Responsibilities:

HRS Support:

• Be the local Single Point of Contact (SPOC) for HR services.
• Take pride in offering a first-class HR service by liaising with the HRSSC team and providing proactive feedback, ensuring seamless support during key employee lifecycle moments.

Reward & Payroll

• Act as the account manager for our payroll provider, Securex, ensuring timely and accurate payments for all employees.
• Become the International Mobility (IM) champion for the local market, managing global assignments and overseeing reward initiatives such as pensions and redundancy support.

Innovation and Change

• Drive the local implementation of global process improvements and digital transformation initiatives, including electronic signatures and lunch vouchers.
• Collaborate with key stakeholders to drive the future of work, delivering digital experiences that improve efficiency and elevate the employee journey.

Who you are

• Excellent Customer Service Skills: You will provide top-notch support, balancing empathy with professionalism. You listen actively, ask the right questions, and ensure that customer needs are met efficiently.
• Managing Expectations: You understand the importance of transparency, keeping all necessary parties informed, and maintaining clear communication throughout.
• Goal-Oriented: You set ambitious yet achievable goals, with clear, measurable targets. You can identify and prioritize tasks that drive the most impact.
• Resourceful: You make the most of available resources, ensuring optimal results even in fast-paced or evolving environments.
• Innovative Problem Solver: You’re always seeking better, smarter ways to get things done. You’re not afraid to take calculated risks and make logical, well-reasoned decisions.
• Time Management & Attention to Detail: You meet deadlines, manage your time effectively, and have a keen eye for detail, ensuring quality in every task.
• Collaborative Team Player: You work well with others, fostering a positive and productive team environment. You act with integrity, gaining the trust of your colleagues and partners.
• Personal Accountability: You take responsibility for your role in the team’s success, treating others fairly and consistently to build strong working relationships.
• HR Expertise: Solid understanding of HR policies and processes, with experience handling complex HR issues professionally and sensitively.
• Strong Communication Skills: Both written and verbal, with the ability to influence and engage stakeholders effectively.
• HR Systems Experience: Familiarity with HR systems is essential for success in this role.
• Language Skills: Fluent English is essential (written and spoken).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.