Human Resources Coordinator - Jw Marriott Venice Resort & Spa

POSITION SUMMARY

reporting to the DHR Assistant, he/she will be responsible for operational support in the day-to-day activities of the HR office, and in all the typical activities of the HR office, continuously ensuring the satisfaction and well-being of associate.

PREFERRED QUALIFICATIONS

Education: Degree and/or Post Graduated Certification in Human Resources

Related Work Experience: At least 1 year of related work experience.

Excellent knowledge of the Italian and English languages, another language is a plus

Brilliance, excellent interpersonal skills, ability to maintain confidentiality and precision in carrying out assigned task

MAIN DUTIES

• Create and maintain filing systems.
• Manages the mHUB system, ensuring the correctness of the data entered in the system.
• support the ASS DHR in the management of the Zucchetti attendance reporting system by entering the personal data, and the monthly receipts and making sure that all the correct data are correct.
• Aids the Talent & Training Coordinator in the compilation of selection and training tracks.
• independently manages the integration of interns by coordinating with the promoting bodies for related documents.
• Order and track Human Resources office supplies and forms.
• Create new employee personnel file.
• Assist walk-in candidates with application procedures.
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies, and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.
• Maintain confidentiality and security of employee and property records, files, and information.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
• Follow all company policies and procedures.
• ensure uniform and personal appearance are clean and professional.
• maintain confidentiality of proprietary information; protect company assets.
• Report accidents, injuries, and unsafe work conditions to manager.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• answer telephones using appropriate etiquette.
• supports the HR department in the implementation of HR events throughout the season
• manages the Take Care and CSR program by constantly reporting to the system
• Develop and maintain positive working relationships with others; support team to reach common goals.
• listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems.

JW Performance Behaviors

Provides excellent service, builds trust, anticipates and meets the needs of internal or external customers. Takes ownership of customer issues or problems and takes action to bring to quick resolution.

The associate is confident, innovative, genuine, intuitive, and live the JW Marriott Core Values.

Always applies the JW Marriott brand Symphony of Service standards: e.g. pause and engage, two hands delivery, escorts guest towards direction 5 steps, uses elevator etiquette, indicates directions using Outstretched arm and Open Palm, uses “Allow me” when completing tasks

Uses confident verbal and body language (smiles, stands up straight, makes eye contact, firm handshake) with a graceful and sophisticated delivery, always using guest/internal customer name

Displays pride in professional image and behavior; understands how proper grooming, etiquette, hygiene impacts the luxury guest experience; Complies with dress/uniform and brand grooming standards

Exceeds expectations in the resolution of guests’/internal customers’ issues

Demonstrates pride in knowledge of locale; looks for opportunities to share uniqueness of our destination

Demonstrates a commitment to protect the privacy, safety, and security of guests, each other, and the hotel.

This is a Seasonal Position for the 2025 Season

Respects and complies with the safety standards in the workplace as required by Legislative Decree 81/2008 and subsequent amendments; Attends the mandatory courses required as per Italian law as required by Legislative Decree 81/2008 and subsequent amendments.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.