Human Resources Services Manager

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Introduction:
Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description:
The Opportunity

Following a function wide review and refresh, applications are now invited from suitably qualified candidates seeking appointment to the role of Human Resources Manager.

Reporting to the Director of Human Resources, the Human Resources Manager will lead a small team of HR Practitioners in providing contemporary and responsive human resource managerial advice, guidance and administrative services.

A key aspect of this role is driving an enabling model of HR service delivery. In doing so, the appointee partners with internal customers to provide high quality expertise across the broad range of operational and strategic HR matters including acting as a trusted advisor on complex industrial issues.

What you’ll do

Lead a team of HR practitioners in the provision of day-to-day transactional and advisory services
Provide a case management service to key stakeholders on industrial and disciplinary matters
Partner with key stakeholders on the implementation on major workforce change processes
Support business leaders with the full suite of recruitment services to facilitate a culture of ‘right people in the right roles’
Ensure that hiring managers have access to best practice HR tools to conduct recruitment efforts including role descriptions, advertising text, behavioural based interview questions and referee report outlines
Ensure that the HR policy suite remains accurate, up to date and consistent with emerging best practice
Conduct data driven assessment and review activities to ensure compliance with industrial minimums including in relation to rates of pay, above award rates, maximum term contracts and probation
Provide reports on HR metrics to support and enable data driven decision making
Provides periodic reporting to key stakeholders on HR matters including for submission to the CEO and Board
Role model a commitment to health and safety across the HR team and HCA more broadly with a particular focus on early intervention and risk mitigation.

Skills and Experiences:
What you'll bring

The successful candidate will require:
Tertiary qualifications in Human Resource Management, Industrial Relations, Law or other relevant discipline
Proven experience as an HR Manager ideally in a similar organization together with demonstrable evidence of leading a team of HR Practitioners
Advanced knowledge of contemporary human resource managerial disciplines including employee relations, performance and disciplinary management, talent acquisition and management and OH&S
Depth of expertise with the SCHADS Modern Award and other relevant industrial instruments
Expert customer service and internal consulting skills

Prospective candidates who are able to demonstrate the above blend of knowledge of experience in a similar organisation are particularly encouraged to apply.

Our values in action

Everything we do is guided by our shared values:
People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

This recruitment and selection process is being managed exclusively by our retained HR Advisory Partner, CPO HR Services. Prospective candidates who may wish to have an informal discussion in relation to this opportunity should contact Mr. David Turen (Director, CPO HR Services) via email in the first instance: support@cpohr.com.au.

This is a re-advertisement. Previous applicants need not re-apply as we have retained your information. We appreciate your interest and thank you for your consideration of this exciting HR role. We look forward to hearing from you.