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IT Advanced Consulting

Ict Service Manager

Posted on Nov. 19, 2024

Aarau, Switzerland
No Salary information.

Full Time

Informations sur le poste

ID du Affaire

ZR_5960_JOB

Domaine

Manager

Type d’emploi

Full time

État/Province

Aargau (de)

Ville

Aarau

Pays

Switzerland

Code postal

5000

Date ouverte

19/11/2024

Secteur d’activité

Energy and Utilities

Description du poste

Also, the ICT Service Manager is responsible for managing service quality, as agreed within OLA management between ICT and the business units. This includes ensuring service quality through the definition and application of appropriate metrics, as well as maintaining the service tree.

Additional tasks include:

Taking on process responsibility for Service Level Management and Supplier Management within the framework of OLA and SLA, including conducting supplier review meetings.
Maintaining and updating the service tree within Serviceware Processes.
Providing an overview and description of Software Asset & Configuration Management.
Ensuring that the agreements (OLAs) and contracts with third parties within IT Service Management processes are suitable for achieving the agreed service level objectives.
Monitoring and reporting service levels, measuring service quality, and initiating necessary improvement actions.
Responsibility for maintaining the service portfolio and catalog, as well as supporting the definition of metrics to measure service quality and identifying improvement measures.”

Profil

A higher degree in Business Informatics and/or a degree from a university of applied sciences

Extensive experience in ICT Service Management
ITIL certification is an advantage
Strong analytical skills with attention to detail
Ability to communicate clearly with various stakeholders, senior executives, and technical experts
Strong team skills and the ability to maintain an overview even in hectic situations
Excellent German and advanced English skills; other foreign languages are an advantage.”

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