Implementation Specialist 12 Month Fixed Term Contract

Passionate about animal health and the veterinary industry? Tech savvy and love teaching others? We're hiring for Veterinary Software Implementation Specialists at IDEXX!

We’re looking for passionate Implementation Specialists on a 12 month Fixed Term Contract basis to support a critical project rolling out our ezyVet Practice Management software to a significant group of key customers throughout Australia and New Zealand.

We’re looking for passionate problem solvers to support the implementation of our Practice Management software to a key group of customers. Our implementors are responsible for training customers on our cloud applications, configuring their software site specific to the clinics needs, optimising workflows, and getting the clinic up and running smoothly. You'll be building important client relationships, problem solve and most importantly provide engaging virtual teaching on the software to set our new customers up for success.

This role is Auckland based supporting our APAC customers, 3 days in office, 2 days remote.

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will:
Training veterinary professionals on how to use our PIMS, specific to their role in the clinic.
Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
Problem solve, understand the clinics needs and workflows to configure the software appropriately
Change management with the clinic
Build and deliver webinar based training and configuration curriculum.
Manage an assortment of projects all at different stages
Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.

What you will need to succeed:
Hardworking. Are you results orientated and do what it takes to get the job done? We're all about getting the win for the team and our customers.
Experience working in a busy environment with strong time and time & project management skills.
Experience with project management ideal!
Confidence to articulate complex subject matter to a range of audiences.
Excellent attitude, a sense of humor and coolness under pressure.
Strong attention to detail.
Experience implementing our PIMS or exposure to the veterinary industry is desired.

What you can expect from us:
Structured onboarding, induction and training schedule run out of Auckland and possibly Sydney. Potentially 4-6 weeks beginning the contract
Rewarding salary package including project completion incentive
Great tech kit for both work and personal use during the project lifecycle.

If you want work with real purpose with a growing company solving key challenges in the animal health industry with innovative cloud software, this is the opportunity for you!

Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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