Incident Controller

Incident Controller

Permanent/Full time

Monday to Friday, 45 hours a week

Uxbridge, UB8 2JQ

We are recruiting for an excellent Incident Controller to join our West London Depot. Working as an integral member of the depot, the successful candidate will be responsible for managing the day to day operations of the rental and contract fleet.

What do you get?

· 25 days holiday, plus bank holidays and Birthday

· Increasing holiday entitlement for long service (capped at 30 days)

· Company pension

· Group life assurance scheme, plus access to Unum’s multiple health & wellbeing services and employee discount perks

· Employee referral scheme of up to £500 (before tax)

· Free on site parking

What will you be doing?

· To handle customer defects and breakdowns

· To ensure all rental documentation is correctly completed.

· To ensure all vehicle damage is progressed as per company procedures.

· To liaise with credit control and investigate and respond to customer invoice queries.

· To complete general administration tasks – e.g. updating customer insurances, vehicle. mileages, tachograph analysis and various fleet reports.

· Maintain and reconcile daily, weekly and monthly fleet reports on the Kerridge system.

· To assist when the manager is away from the Depot.

· To assist in the achievement of depot revenue targets in line with company budget.

· To actively promote depot growth by participating in sales initiatives, capitalising on sales opportunities and delivering excellent customer service.

· To assist in managing driver resource on a daily basis including all legal requirements.

· To assist in minimising the off-road time for all vehicles and compliance to O Licence regulations.

What are we looking for?

· Effective verbal and written communication skills,

· Excellent customer service skills.

· Planning and administrating, communicating and influencing, accountability for results.

· Strong computer literacy

To apply please submit your CV and a member of our recruitment team will contact you.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: PF1067ICWL