Individual Giving Specialist

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Introduction:
Our Organisation

Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits.

Our organisation recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities.

We are one of Australia’s most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

Description:
The Role

The Individual Giving Coordinator is key to the growth of Guide Dog Victoria’s donor base by supporting and implementing Guide Dogs Victoria’s new donor acquisition strategy for regular giving and single giving.

Reporting to the Fundraising Manager, you will support the acquisition and retention of regular givers and single cash donors through omni-channel fundraising campaigns including direct mail, telemarketing, digital, email, SMS, and events.

The Individual Giving Coordinator will manage day to day relationships with external suppliers and internal stakeholders to ensure campaigns are delivered on time, on budget, and to a high standard.

Responsibilities

• Managing schedules, creative briefing and delivery, data briefs, and reporting of performance, and day-to-day operational support.
• Campaign reporting, tracking and reporting of expenses and invoices, coordinating the declines recovery process.
• Launch and manager new donor journeys and sending donor welcome pack and surveys.
• Implement and monitor new RG donor acquisition campaigns (RG 2 step)
• Work with suppliers and creative teams to deliver fundraising campaigns.
• Support and guide other parts of the fundraising team with direct response and digital campaigns.
• Optimise direct mail and digital creative to increase donors and donations.
• Manage A/B testing of campaigns.

This role will also join the wider fundraising team in supporting integrated campaigns like International Guide Dog Day and other key events.

Skills and Experiences:
Knowledge, Skills and Experience

• 2+ years of experience in not-for-profit fundraising, with a focus on individual giving and/or regular giving.
• Strong understanding of donor lifecycle and best practices in donor stewardship.
• Excellent written and verbal communication skills.
• Proficiency with donor databases/CRMs (Salesforce desirable).
• Data-driven mindset with attention to detail and strong organisational skills.
• Passion for mission-driven work and the ability to inspire others.

Microsoft user including, word, excel, and PowerPoint

We are looking for someone who enjoys fundraising and direct marketing, is outcome focussed, accountable, responsible, fun to work with, and pitches in to get stuff done. If that sounds like you, we would love to talk to you.

Benefits

• A competitive remuneration package that reflects skills and experience, which includes tax free salary packaging of up to $18,550.
• 6 weeks paid parental leave.
• Support towards your professional development including paid study leave, educational assistance and an external mentoring program.
• Wellbeing program which includes an annual wellbeing calendar, discounted health insurance, employee assistance program, skin checks and annual flu vaccinations.
• Reward and Recognition program.
• Join us in making a difference in the lives of those we serve – both human and canine!

Important

We are an equal opportunity employer who is known for providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage applicants of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities including low vision or blindness, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles.

We are committed to making workplace adjustments and to support candidates through the recruitment and selection process. Please reach out to our team at hr@guidedogsvictoria.com.au if you require reasonable adjustments be applied.

Mandatory Safety Screening Checks

This role requires the successful candidate to complete and receive a clear result for National Police Check, Working with Children Check and if required, further compliance checks based on the position requirements.

We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.

Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.

Lived experience as a person with a disability is highly valued.

Lived experience supporting a person with a disability is highly valued.