Information Technology Technician Ii

Job Announcement

Under general supervision, this position assists with IT support to customers of the Circuit Court. Installs and configures hardware and software. Performs daily operations and maintenance of servers for Fairfax Circuit Court systems. Manages internal inventory audits for all computer equipment. Serves as a technical lead for all jury systems and the Circuit Court's website. Supports and troubleshoots courtroom technology equipment.

Illustrative Duties

• Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment;
• Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment;
• Responds to calls from users;
• Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's;
• Diagnoses, tracks, resolves, and documents problems;
• Serves as initial point-of-contact with vendors to solve problems;
• Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software;
• Schedules and coordinates preventative maintenance on computer and peripheral equipment;
• Installs, configures and tests new and updated releases of end-user software systems and computing equipment;
• Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards;
• Trains and cross-trains fellow employees on system operations and usage;
• Performs password and other various levels of security support on systems;
• Analyzes statistics and writes reports on system events and performance;
• Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.

Required Knowledge Skills and Abilities

• Knowledge of communications protocol and standards;
• Knowledge of personal computers and personal computer software application packages and development products;
• Identifies system problems and recommends possible solutions;
• Corrects and tests software and hardware problems;
• Knowledge of personal computer and network/telecommunication architecture;
• Knowledge of data communication principles;
• Ability to communicate technical ideas clearly and effectively, both orally and in writing;
• Ability to train and provide support to computer users;
• Ability to perform personal computer system troubleshooting on both software and hardware problems;
• Ability to implement or coordinate equipment repairs and solve software problems;
• Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment;
• Ability to maintain records and write reports.

Employment Standards

• Experience supporting end users in a Microsoft Windows environment, including support of MS Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems.
• Experience managing multiple priorities and tasks with competing deadlines, and operating in a team environment with shared responsibilities.
• Experience providing technical advice and assistance to senior level leadership.
• Ability to work well under pressure.
• Excellent communication and interpersonal skills.
• Knowledge of Virginia court processes and experience with court case management systems.
• Experience with Jury Plus Solutions, CPAN, Symantec NetBackup Enterprise, Oracle, MS SQL, Sharepoint 2013, Hyper-V, MS Server 2008/2012, FileTrail.