Ingénieur Support H/F

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Context

Bloomflow is a global innovation platform used by the world's leading enterprises and public-sector organizations. In 2025-2026 we're in an acceleration phase: post-merger, one unified platform, growing client expectations, and more complex delivery work than ever.

You'll report to Marc, Head of IT Operations, and work in close coordination with Billie, our Senior Engineering Project Manager based in Hong Kong. Billie covers Asia-Pacific hours; you cover Europe and beyond. Together, you give Bloomflow's clients technical support across the majority of the working day, whatever continent they're on.

Your day-to-day is anchored in technical support and investigation: you are the person who digs into client issues, qualifies bugs, and works with the right teams to get them resolved. Alongside that, you contribute to platform configuration and technical delivery work.

What the role is

You sit between the client, the delivery team, and the platform.

• Level 2 support: you investigate bug reports and technical issues escalated from client-facing teams, run structured investigations, and work with Billie to qualify, reproduce, and resolve them.
• Platform configuration: you contribute to the technical setup and configuration of the Bloomflow platform for clients, translating business requirements into concrete platform settings.
• Technical customization support: you participate in the delivery of client-specific technical customizations, working alongside internal teams on scoping, tracking, and coordination.

You're not a developer, but you're technical enough to dig into a bug report, read logs, reproduce an issue, and explain what's happening to the people who need to fix it. You're organized, rigorous, and you follow things through. No two days are quite the same.

What you'll work on
Level 2 Support & Technical Investigation

• Investigate bug reports and technical issues escalated from client-facing teams
• Reproduce issues, read logs, and run structured technical investigations
• Work in coordination with Billie to qualify severity, prioritize, and follow through to resolution
• Use monitoring tools to qualify production issues and support escalations
• Communicate clearly across teams (Sales, Project Management, Engineering) to keep everyone aligned

Platform Configuration & Setup

• Contribute to the technical setup and configuration of the Bloomflow platform for clients
• Support the platform lifecycle across project timelines
• Participate in technical and functional scoping discussions with clients and internal teams
• Help build a catalogue of repeatable configuration patterns

Technical Customization Support

• Participate in the delivery of client-specific technical customizations alongside internal teams
• Assist Sales and Project Management on technical aspects of client projects
• Participate in client calls and meetings when technical depth is needed

Process & Knowledge

• Maintain and improve delivery processes and the technical knowledge base
• Help cross-functional projects move by providing technical coordination

What we're looking for

• 1 to 3 years of relevant experience in technical project management, engineering coordination, or a similar role
• French + English fluency: you'll switch between both languages daily, with internal teams and with clients, this is a hard requirement
• Organized: your position is central and the workload evolves fast, so constant priority management is the job
• Technically fluent: you can hold a technical conversation, understand platform architecture, and spot risks without being a developer
• Hands-on: You're not a full-stack dev, but you’re not afraid of scripting or writing some code for tooling
• Bridges technical and business: you switch between technical and functional audiences without losing either of them
• Problem solver: proactive by default, you find solutions rather than escalate problems
• Business-aware: you understand what clients actually care about and what the delivery team needs to succeed

Nice to have

• Familiarity with a development project management tool (Jira, Github projects..)
• Experience with Ruby, Javascript or another programming language
• Experience in a startup, SaaS, or consulting environment

Recruitment process

• Discovery call (20 min). Get to know each other, discuss your background and the role.
• In-depth interview (1h). Dive into your experience and problem-solving approach.
• Practical case study (take-home). A real-world scenario reflecting the work you'll do.
• Debrief + cultural fit (45 + 45 min, on-site). Case-study debrief and a conversation with key stakeholders.
• Final conversation (30 min). With Ghislain, cofounder and CTO.

Job Type: Full-time

Pay: From 37,000.00€ per year

Application Question(s):

• Short note on why this role is for you

Language:

• French (Required)
• English (Required)

Work Location: In person