Inpatient Booking Clerk

The details: Permanent Full time

40 hours per week – Monday to Friday 7.30 am - 4 pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

Key responsibilities of the role:

• Timely and accurate loading of patients onto a waitlist as required
• Ensure all cancellations are processed and communicated in a timely manner
• Remove patients from waitlists as directed
• Schedule patients for procedures using the established policy or standard operating procedures
• Establish and maintain effective relationships and communication with relevant internal and external stakeholders
• Provide a customer focused telephone service with patients and face to face with stakeholders.

About the team

The Inpatient Booking Team work closely with clinical staff to schedule and book Elective Surgeries across General Surgery, Dental, Maxillofacial, ENT, Orthopaedics, Plastics, Paediatrics, Gynaecology, Vascular, Neurosurgery, Ophthalmology .

About you

Inpatient Bookings are looking for customer service and data entry superstars who are adaptable and great at solving puzzles to schedule and book elective surgery patients to theatre. Liaise with patients and clinical staff to get the best outcomes for Elective Surgery Patients. Utilise your flexibility and problem solving skills in a dynamic, fast moving environment.

• Flexible and an eye for detail
• Customer service experience
• Microsoft Office/Data Entry
• Scheduling and administration experience
• Dealing with customers/clients via telephone.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Click here to view the position description.

How to Apply

Please click ‘Apply online’ or apply via our Waikato Careers Website by clicking here All applications must be submitted through our online careers portal before 11:59pm on 20 December 2024. If you have any questions about the role, please contact Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.