Inside Delivery Advisor - Aarhus (Temporary 12 Months)

Hvad kan man forvente?

Note that this is a temporary position for 1 year, with start 1st of December.

As an Inside Delivery Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.

Hvad du skal gøre

• First-line representative of our brand, mission, and products.

• Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.

• Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.

• Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.

• Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.

• Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.

• Explain and simplify complex information to customers.

• Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.

• Proactively takes initiative and decisive moves to advance tasks.

• Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.

• Maintains a high standard of accuracy and attention to detail in all tasks executed.

Hvad du skal medbringe

• At least 1 year of customer service experience in a fast-paced environment.

• Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.

• Can work effectively under pressure, both independently and collaboratively as part of a team.

• Strong verbal and written communication skills.

• Fluent in English and Danish

• Positive, enthusiastic, and passionate.

• Can hold yourself and others accountable for delivering results and meeting commitments.

• Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.

• Resilience and adaptability to an ever-changing work environment.

• Showcases an ability to take initiative and be proactive.

• Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.

• Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).