Inside Sales And Customer Service Representative

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Job Overview

Inside Sales & Customer Success Representative

Position Summary
The Inside Sales & Customer Success Representative is responsible for developing new business opportunities, strengthening relationships with existing customers, providing exceptional customer service, and supporting marketing initiatives. This role helps drive company growth by identifying new markets, maintaining customer relationships, coordinating communications, and supporting the sales process from prospecting through order fulfillment.

Primary Responsibilities

Sales & Business Development

Research and identify prospective customers using online resources, industry directories, LinkedIn, and trade publications.

Contact prospective customers by phone and email to introduce Deco-Chem products and services.

Follow up on quotations, samples, and sales opportunities.

Maintain regular communication with existing customers to identify new projects and cross-selling opportunities.

Update and maintain accurate customer information in the CRM system (ACT/Riata or equivalent).

Generate approximately 40–60 outbound customer contacts per day (as most of the time calls go to VM).

Customer Service

Respond promptly to customer product and application questions.

Coordinate technical inquiries with laboratory and production personnel.

Track customer requests and complaints through resolution.

Monitor customer ordering patterns and proactively contact customers before inventory shortages occur.

Attend laboratory meetings to stay informed of new products and projects.

Order Processing

Enter customer orders accurately into the ERP/order entry system.

Provide order confirmations, shipping dates, and delivery updates.

Coordinate with production and shipping to ensure timely deliveries.

Marketing Support

Assist with website updates and product literature.

Support email marketing, social media, and trade show materials.

Help maintain product information and marketing content.

Qualifications

Education

High school diploma

Associate or bachelor's degree in Business, Marketing, Communications, or a related field preferred.

Experience

Prefer 1–3 years of inside sales, customer service, or business development experience preferred.

Manufacturing or industrial product experience is a plus.

Experience using CRM and Microsoft Office preferred.

Core Competencies

Excellent verbal and written communication skills.

Strong organizational and time-management skills.

Ability to prioritize multiple tasks.

Problem-solving and customer-focused mindset.

Proficiency in Microsoft Excel, Word, Outlook, Adobe Acrobat, and CRM software.

Physical Requirements

Ability to sit and work at a computer for extended periods.

Ability to occasionally lift up to 20 pounds.

Ability to communicate effectively by phone and email.

Work Environment

Office environment with occasional visits to production areas where appropriate personal protective equipment may be required.

Success Measures

Growth in new customer opportunities.

Customer retention and satisfaction.

CRM accuracy and timely follow-up.

Sales growth and completed marketing initiatives.

Typical Day

Research new prospects and markets.

Make 40–60 outbound customer contacts.

Follow up on samples, quotes, and orders.

Answer customer questions and process orders.

Attend product meetings.

Update CRM records.

Assist with marketing projects.

We're Looking for Someone Who

Enjoys building relationships.

Takes initiative and is self-motivated.

Communicates professionally.

Enjoys learning technical products.

Works well in a collaborative team environment.

Pay: $40,000.00 - $70,000.00 per year

Work Location: In person