Inside Sales / Customer Service

Inside Sales / Customer Service Representative

Company: Quality Archery Designs (QAD)
Location: Madison Heights, VA
Employment Type: Full-Time | Day Shift | Monday to Friday

About QAD
Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we're committed to providing a supportive, rewarding, and growth-oriented environment.

Position Overview
QAD is seeking a motivated and detail oriented Inside Sales / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.

Responsibilities

• Provide responsive customer support via phone and email

• Enter and process sales orders in the order management system

• Make outbound calls to maintain and grow dealer relationships

• Promote and sell new and existing QAD products

• Troubleshoot product inquiries and provide technical assistance

• Represent QAD at annual industry trade shows

• Prepare return authorizations and maintain daily activity records

• Ensure accurate dealer representation on the company website

• Collaborate with team members and other departments

• Stay current on archery product knowledge and industry trends

Qualifications

• 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)

• Archery knowledge is a strong plus

• Proficient with Microsoft Office and order entry systems

• Excellent communication, organizational, and multitasking skills

• Strong interpersonal skills with a positive, team-oriented attitude

• High level of integrity and professionalism

Benefits

• Competitive pay (based on experience)

• Medical insurance after 90 days

• 9 paid holidays, paid vacation, and sick leave

• 401(k) with company match after 1 year

• Employee product discounts and incentives

• Access to indoor and outdoor archery ranges after 90 days

Job Tags:
Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management