Inside Sales (Heavy-Duty Parts)

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Parts for Trucks has been an industry leader serving the transportation industry for over 100 years. With operations coast to coast, we take pride in offering high-quality products and exceptional customer service to our customers. We are currently seeking a skilled and customer-oriented Inside Sales person to join our team.

Reporting to the Branch Manager, you will play a vital role in ensuring our customers have access to the right parts and components. Your exceptional customer service skills, technical knowledge and attention to detail will contribute to the continued success of our business.

Responsibilities Include:

• Provide outstanding customer service by assisting customers in identifying and selecting the right parts for their specific needs.
• Utilize your technical and mechanical knowledge to accurately identify and locate parts, using part numbers and compatibility information.
• Handle customer inquiries and requests promptly and professionally.
• Provide accurate price quotes and process transactions efficiently.
• Ensure compliance with safety regulations and guidelines for handling and storing parts.
• Assist in handling returns and processing warranty claims in line with company policies.
• Keep up to date with the latest product releases and industry developments to better assist customers.
• Maintain a safe, clean, and organized parts area.
• Perform occasional warehouse duties as required.

Qualifications:

• High school diploma or equivalent (some post-secondary education in heavy-duty or automotive parts is a plus).
• 5 years of previous experience in a similar role within the heavy-duty truck industry is preferred.
• Strong product knowledge and the ability to quickly learn about new parts and components.
• Exceptional customer service and communication skills.
• Proficiency with computer systems and software for inventory management and order processing.
• Strong organizational skills and attention to detail.
• Problem-solving and teamwork capabilities.
• Standing and some moderate to heavy lifting (up to 80 pounds)

We offer a competitive compensation package, including group benefits, retirement savings plan with company matching, and employee assistance program. Earnings will be commensurate with qualifications and experience.

If you are a dedicated and knowledgeable Inside Sales person with a passion for delivering top-notch customer service, we would love to hear from you. Join our team at Parts for Trucks and contribute to our mission of providing exceptional products and services to our valued customers.

This posting is for an existing vacancy.

Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $23.00-$33.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Ability to commute/relocate:

• Ottawa, ON K1B 3T3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 3 years (required)

Work Location: In person