Inside Sales Representative / Order Entry

You will be responsible for answering to inquiries, providing information and making recommendations regarding products distributed by AD Waters.

Tasks and responsibilities

• Ensure that customers receive optimal service before and during the process of purchasing a product via several means (phone, e-mail...)
• Ensure that customers are satisfied by offering fast, reliable and accurate service for any request made by email, telephone or at the reception desk - for any questions regarding an order, information, the availability of a product, its features, price, warranty, etc.
• Help customers find the answers they need with the various tools available online
• Recommend the right spare parts and / or alternatives to customers - and at the best price
• Track production, shipping and billing orders
• Follow up to ensure receipt of the order by the customer
• Directing customers to the technical service department for all requests of a technical nature
• Provide sales representatives and sales representatives with support for product, inventory, ETA, CRM, and tracking requests
• Assist other colleagues and other related tasks

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of experience in customer service
• ASSET: Minimum of 1 to 3 years of experience in the plumbing industry

Skills

• Inside sales focused
• Have the speed of learning
• Ability to handle multiple cases simultaneously
• Data entry and entering customer orders
• Well-developed communication and interpersonal skills
• Constant helpful attitude towards the customer
• Bilingual both written and spoken (French and English) to meet American and Canadian clients (an asset)
• Good stress management during busy times
• Good knowledge of the Microsoft Suite
• Knowledge of Epicor software (an asset)

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• VRSP
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Concord, ON L4K 2M6: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Data entry: 1 year (required)
• ERP systems: 1 year (preferred)
• Plumbing: 2 years (preferred)
• Customer service: 3 years (required)

Language:

• French (preferred)

Work Location: In person