Inside Sales Representative/Security System Estimator

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Who We Are

SMS Security is a mid-sized security systems company that has been in business for over 30 years. We supply security guards and technician services to multi-residential and commercial properties across the GTA. We take pride in promoting ourselves from within.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves.

Job Title: Security Systems Estimator

Reports To: Director of Sales and Business Development

Works closely with: Leadership team, Account Managers, Project Team and Finance Team.

Location: 1574 Queen Street East, Toronto, ON M4L 1G1

Job Type: Permanent, Full-Time

Vacancy status: Current

Growth opportunities: Account Management, Project Coordination, or Sales roles.

Position Overview

This role supports SMS Security’s sales and client services team by preparing, reviewing, and auditing quotes for security system projects.

The position combines technical details with client-facing needs through our sales team while ensuring proposals are accurate, competitive, and aligned with our standards for quality and compliance.

Key Responsibilities

Quote Preparation & Estimating

• Draft, review, and refine quotes for security system installations, upgrades, and maintenance agreements (e.g., CCTV, access control, telephone entry, alarms, intercoms, barrier gates, IT, etc.).
• Research product options and alternative solutions.
• Verify that all proposals include required components (e.g., power supplies, cabling, UPS, mounting hardware).
• Standardize pricing templates and ensure consistent application across all quotes.
• Research product substitution options when specified equipment is discontinued or backordered.
• Assist in maintaining and updating SMS Security’s price book by incorporating insights from vendor communications, product research, and quoting experience to ensure pricing and product details remain accurate and competitive.

Auditing & Quality Control

• Audit existing quotes for accuracy in pricing, scope, and technical specifications before submission to clients.
• Ensure consistency with SMS Security’s approved templates, terms, and pricing models.
• Confirm that all proposed products meet compliance standards required by the client (TSSA, NDAA, AODA, etc.).

Documentation & Systems

• Assist in preparing supporting documentation such as site maps, system diagrams, and equipment lists for proposals.
• Coordinate with suppliers and manufacturers to obtain up-to-date pricing and availability, updating ServiceTitan as required.
• Maintain a current database of approved products, models, and lifecycle information (end-of-life notices, firmware updates, and warranty periods).
• Create and maintain a library of cut sheets, spec sheets, and manuals for commonly used products.
• Maintain and update SMS Security’s customer database using internal software tools (e.g., Service Titan, Monday CRM) to ensure records are accurate, current, and consistent.
• Document and log key details from customer and prospect interactions (e.g., quote requests, change orders, product inquiries) to support follow-up, pipeline management, and reporting.

Support & Training

• Provide technical support during client presentations or board meetings as needed.
• Assist with training newer staff on quoting tools, templates, and compliance requirements.
• Monitor new products and emerging technologies from key vendors, preparing summaries or recommendations for the leadership team.
• Coordinate product samples or demos for internal evaluation or client presentations.

Planning & Execution

• Communicate project requirements clearly to operations/project management.
• Transfer all customer notes, expectations, and special requests, and schedule kick-off calls or coordinate with field/implementation teams.
• Identify upsell/cross-sell opportunities for additional products or services during execution.
• Support the procurement team on registering project pricing and clarify model/brand details as per requirements.

Other Duties

Perform additional tasks as needed.

Qualifications:

• 3+ years of experience in inside sales, estimating, or quoting, ideally within security systems, low-voltage systems, or related technical industries.
• Related experience (fire alarm technician, low-voltage/electrical work, telecom installer, or similar technical background)
• Strong attention to detail with the ability to audit technical documents for accuracy.
• Proficiency with Google Workspace (Docs, Sheets, Gmail, and Drive); familiarity with quoting tools/software is an asset.
• Experience installing or estimating security systems (access control, cameras, telephone entry, intercoms, intrusion alarm systems, etc.).
• Excellent written and verbal communication skills for both internal coordination and client-facing documentation.
• Ability to work independently while collaborating with multiple departments.

Compensation and Exciting Benefits

• Competitive Salary: A total compensation of $60,000 - $75,000, paid biweekly, with future increases based on performance and company success.
• Performance Rewards: Annual bonuses to recognize your contributions.
• Career Growth: Opportunities for advancement within the organization
• Wellness Support: An annual wellness fund of $500 to support your health and well-being.
• Wellness Leave: 1 paid Wellness day off per year, to recharge
• Paid Training: All the training you need to succeed, fully paid
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage to keep you and your family healthy.
• Mobile Support: A company phone & laptop to stay connected.
• Employee Assistance Program: Support for personal or work-related challenges
• Mileage reimbursement: If you visit client locations for business use.

Good luck—we look forward to hearing from you!

SMS Security is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. SMS security does not discriminate on the basis of disability, race, creed, gender, or any other basis protected under federal, provincial, or local laws.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Mileage reimbursement
• Paid time off
• Vision care
• Wellness program

Ability to commute/relocate:

• Toronto, ON M4L 1G1: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience with Security Systems i.e CCTV, Access control, Door operator, Fire alarms etc?

Experience:

• Inside sales/Estimator: 2 years (preferred)

Work Location: In person