Insurance & Claims Specialist

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Introduction:
At Equip, we’re focused on helping our members prepare for, and enjoy financial freedom in retirement. As a profit‑to‑member industry superannuation fund, everything we do is guided by strong governance, long term thinking and high quality service. Headquartered in Melbourne, we’ve grown into a national fund serving diverse industries across Australia.

We are a supportive, purpose driven organisation with a member and people centred culture. We support genuine flexible and hybrid working, diverse opportunities for learning, development, and career growth and our people have access to a range of benefits and discounts spanning wellbeing, health, fitness, technology, entertainment and shopping.

Description:
An important role within our Operations business unit, reporting to our Senior Insurance Operations Manager, as an Insurance Claims Specialist at Equip you will be responsible for managing and progressing a portfolio of insurance claims, ensuring each claimant receives a high quality, supportive experience aligned with our values.

This role is focused on active case management, gathering information, connecting the dots and ensuring claims move efficiently toward resolution. The role may also require escalating a claim or acknowledging a complaint.

Working collaboratively to deliver positive claimant outcomes, you will be coordinating with a range of internal and external stakeholders such as administrators, insurers, and medical and legal professionals.

Skills and Experiences:
To be successful in this role and business you are someone who thrives in a people focused, high-contact role, and is motivated by making a genuine difference.

Experience in insurance claims, superannuation, workers compensation, case management, allied health or similar with strong stakeholder and case management exposure would transfer well to this role.

A proactive approach, exceptional communication skills and sound judgement are key attributes needed to make the expected impact this role can have.

Not sure you meet every requirement? We encourage you to apply. We value diverse perspectives and potential.

Our Commitment to Inclusion

Equip Super is committed to creating an inclusive, safe, and equitable workplace. We welcome applications from people of all backgrounds, identities, and experiences including First Nations peoples, culturally and linguistically diverse communities, LGBTQIA+ people, people with disability, and those returning to the workforce. If you require adjustments at any stage of the recruitment process, we’re here to support you.

How to Apply: Please apply with your CV. No need to include a cover letter unless you’d like to provide more context to your application.

Recruitment agencies play an important role in our overall talent strategy; however, this vacancy is being managed by our internal team. Please note that we are unable to accept unsolicited or floated CVs or profiles.