Insurance Customer Service

Location: Milaca, MN

Job Summary:

YOU DO NOT NEED TO KNOW ANYTHING ABOUT INSURANCE FOR THIS POSITION! We will train! Are you extremely organized, and able to multi task in a fast paced environment? Have people told you that you are awesome to work with? Do customers ask for you by name? Do people tell you \"I don't know how you keep track of that\" or \"you are the most organized person I know?\" Then YOU are the person we are looking for! We are growing and adding to our team in our Milaca office. Candidate must be a contributing member to the agency team's culture and systems.

Candidate must complete the assessment to move forward in the hiring process.

Salary Range: $15.00 - $25.00 per hour

Hourly Base Salary + Commission

Insurance license:

Within 90 days of employment, our candidate will take an insurance license training course, and pass a test to get their insurance license. Study time is given during the work day, and all expenses are employer paid.

Qualifications needed:

• Minimum of 1-2 years in customer service at a customer service counter, bank, office, retail store, or as an assistant manager.
• Strong written & verbal communication skills, problem-solving, and ability to maintain a customer-focused approach.
• Minimum of high school diploma or GED.
• Experience with the multi-line phone system, printer, copier, scanner.
• Excellent computer skills, including Microsoft Word, basic Excel, Outlook, and Teams.
• Candidate must have used technology in a professional role.
• High level of organization and attention to detail.
• Management or shift lead experience is a plus.
• Experience with enforcing company policies and relay to clients and/or co-workers is preferred.

Job Description:

• Serve as the primary contact for customer service. Answer inbound phone calls on a multi line phone system; screen and forward the calls accordingly.
• Assist walk in clients with payments, billing inquiries, filing claims, and policy changes.
• Ability to remain focused and multi-task in a fast paced environment.
• After training, this role explains insurance coverages to clients, and makes changes to existing policies.
• Strong technology skills & learns fast.
• Maintain a clean, organized, and well-stocked reception and supply area.
• You must have a true passion for customer service to succeed in this role. Key qualities: patience, compassion, and empathy.