Intake Counsellor: Eap & Onplc - Bilingual

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Company Overview

Counselling and Family Services (CFS Ottawa) has been a cornerstone of the Ottawa community since 1940, dedicated to providing accessible counseling and support services to individuals, couples, and families. As a non-profit charitable organization, we pride ourselves on our commitment to inclusivity and non-discrimination in all our programs.

Summary

We are seeking an Intake Counselor to join our team at Counselling and Family Services. This position combines two integrated roles: (1) providing short-term counselling through CFS Ottawa’s Employee Assistance Program (EAP) pilot in collaboration with Family Services

Ottawa; and (2) a secondment to the Ottawa Nurse Practitioner-Led Clinic (ONPLC) to deliver trauma-informed services as part of an inter-professional primary care team. The successful candidate will deliver high-quality, client-centered counselling and contribute to system navigation and practical support in both settings.

Responsibilities

Intake Counsellor (1 day/week)

• Deliver short-term, solution-focused counselling to individuals accessing services through employer contracts
• Support basic program development and implementation tasks as required
• Maintain accurate and timely documentation in accordance with program standards
• Collaborate with administrative and communications teams to support outreach and quality assurance

Ottawa Nurse Practitioner-Led Clinic (ONPLC) Secondment (2 days/week)

• Provide trauma-informed counselling to adult clients with complex health, mental health, and social needs
• Work collaboratively within an inter-professional primary care team
• Participate in care planning and case discussions with NPs and social work colleagues
• Support system navigation for clients facing barriers to access
• Offer practical support to connect clients with appropriate community-based services
• Maintain clinical documentation in the clinic’s Client Record Management System EMHware
• Coordinate care with CFS and FSO to ensure continuity of service

Additional combined responsibilities:

• Provide in-person and community-based services as the primary mode of delivery, with flexible working arrangements as outlined by CFS policies and applicable guidelines.
• Utilize Evidence-Based Interventions: Implement various evidence-based interventions, such as trauma-informed, narrative and solution-focused brief therapy and Cognitive Behavioral Therapy (CBT).
• Community Collaboration: Engage with community organizations to ensure continuity of care and refer clients to appropriate resources and services.
• Perform outreach duties for the organization, as approved by your supervisor.
• Supervise the work of placement students, as determined with your supervisor.
• Maintain Confidentiality: Ensure all client information is handled with the highest level of confidentiality and professionalism.
• Documentation: Keep accurate and timely records of client sessions and progress, etc. In client management software system.
• To engage in regular supervision and evaluation process.
• To provide a minimum of sixty-five (65%) of work hours in direct service.
• To fulfill the administrative requirements of the job including weekly schedules, outlook calendars, petty cash, expense claims, leave requests etc.
• To participate in staff and team meetings of Agency.
• Ensure that conduct represents the agency’s values and upholds the Ontario Human Rights Code.
• To represent the organization in all aspects of this position
• To perform other duties consistent with the purpose of this position, as deemed necessary.
• The flexibility to provide client services a maximum of two evenings a week.
• Ability to exercise independent judgment and initiative

Requirements

• Professional Registration: Must be a registered member of the College of Social Workers or College of Registered Psychotherapists.
• Experience: Minimum of 2 years of experience in a counselling setting.
• Ability to demonstrate empathy and professionalism in supporting clients
• Demonstrated experience providing short-term and trauma-informed counselling
• Community Resources: Comprehensive understanding of community resources and services available to support individuals and families.
• Demonstrated knowledge of professional standards and ethical guidelines for social workers and psychotherapists.
• Commitment to understanding and applying an intersectional and feminist, antiracist, anti-oppressive, anti-homophobia, anti-transphobia, disability justice and First Nations, Métis and Inuit justice and reconciliation lens.
• Experience in working with diverse populations based on, among other things, culture, race, socio-economic status, gender identity and expression, and sexual orientation.
• Fluency in English and French (written and spoken) required
• Additional language skills are a strong asset
• Proven ability to work with complex issues.
• Strong organisational and planning skills
• Computer and technical skills, including MS 365 and client databases.
• Ability to set goals and prioritize multiple tasks.
• Ability to work independently and take initiative
• Have the authority to work in Canada

If you are passionate about making a difference in the lives of individuals and families, we invite you to apply for the Intake Counselor EAP & ONPLC position at Counselling and Family Services. Join us in our mission to provide compassionate support to our community! Please send your Cover letter and resume to Tammy at tlarouche@cfsottawa.ca

Job Type: Part-time

Pay: $64,323.37 per year

Expected hours: No more than 21 per week

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• RRSP match

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Vanier, ON K1L 7K3

Application deadline: 2025-09-02
Expected start date: 2025-09-15