Intake Specialist

JOB PURPOSE:

Conduct initial eligibility screening for the Family and Youth Services Support Program to ensure any individual in need of crisis pregnancy services, foster care services, and/or community services is linked to community services in their area. This program services 9 Texas counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller counties. This position supports rural geographical regions and travel is involved. This is a grant-funded program.

ESSENTIAL JOB RESPONSIBILITIES:

• Develops effective, trusting relationships with program participants by utilizing trauma-informed care and a strength-based approach. Models positive interactions, verbal guidance, and effective communication.
• Conducts initial eligibility screening for individuals seeking program assistance. Advocates for eligible participants and provides general information and community referrals for those not meeting program eligibility requirements. Completes Intake for eligible participants by evaluating individual and/or family needs. Sets up initial client files for clients being assigned to a Service Coordinator.
• Answers incoming calls, and emails, and assists with office management duties.
• Documents case notes daily, submits comprehensive participant files, completes reports as needed, and enters documentation into the Salesforce system. Prepares necessary incident reports.
• Maintains ongoing communication with multi-disciplinary teams across the program to assist participants in obtaining and maintaining services to meet needs and promote stability.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelors degree preferred

EXPERIENCE: 2+ years of experience in a social service agency, 2+ years in a customer service-focused environment. Experience with mental health and/or a homeless population is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion.

LICENSES: Drivers License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.