Interim Manager, Programs And Services

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Position Overview

• Title: Manager of Program and Services
• Reports to: Director of Program & Services
• Hours: 40 hrs/week, Monday–Friday, 8 am–4 pm
• Division: Programs & Services

Summary

The Program Manager:

• Trains, schedules, and supervises the DTM Shelter Services Team
• Has deep understanding of homelessness issues and service delivery for vulnerable people
• Works to build and maintain strong relationships with staff, volunteers, donors, and partners while upholding DTM’s goals and values

Education

• Bachelor’s in Social Work, Psychology, Social Services, Community Services, or related field
• Diploma/Certificate in a related human services field may be accepted
• Combination of education and work experience considered

Skills, Knowledge & Requirements

• CPR/First Aid, Non-Violent Crisis Intervention, HIFIS, Rent Smart, HR management, Mental Health First Aid
• Leadership and supervisory skills (staff & volunteers)
• Knowledge of homelessness causes, concurrent mental health disorders, recovery approaches, and resources
• Familiarity with Naloxone use
• Strong problem-solving, analysis, and creativity
• Health & Safety compliance
• Advanced Office Suite, HIFIS (preferred), presentation tools, digital platforms
• Valid driver’s license with clean abstract
• Leadership experience with staff supervision
• Minimum 2 years in non-profit sector, serving homeless populations
• Office 365 proficiency

Financial Management

• Supports Director to meet and maintain budget responsibilities
• Promotes cost efficiency awareness within the team

Staff Management

• Oversees Case Managers, Service Support Workers, and other staff/volunteers
• Encourages teamwork, feedback, recognition, and diversity appreciation

Duties & Responsibilities

• Ensure safe and effective guest services
• Build relationships with community partners to improve guest outcomes
• Assist Director with operational plan implementation and evaluation
• Keep HR records updated
• Lead program staff/volunteers
• Support recruitment, training, and evaluation of staff
• Protect confidential information
• Maintain high ethical and professional standards
• Provide coaching, mentoring, and performance management
• Ensure training compliance
• Address health and safety concerns
• Work with vulnerable adults in diverse environments
• Maintain respectful relationships per DTM’s code of conduct

Job Type: Full-time

Pay: $52,000.00-$56,000.00 per year

Benefits:

• Dental care
• On-site parking
• RRSP match

Language:

• French (preferred)

Work Location: In person