Intern, Customer Service

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

As a Customer Service Intern, you will be responsible for responsible for cultivating customer relationships for current/potential customers by utilizing knowledge of CommScope products, capabilities, and procedures as well as business intelligence-related report and data validation. You will be servicing customer orders from the point of sale up to the time the order ships and invoiced. You will also work closely with APAC Customer Service management team to monitor, track and review business intelligence data to validate data anomaly and delivering regular performance reporting for APAC.

Responsibilities:

• Servicing customer orders from the point of sale and up to the time the order ships and invoices.
• Order input, order release, follow up with Planner on order scheduling within agreed timelines
• Expediting, tracking, exploring and coordinating alternative materials as necessary
• Send order status report to customer on weekly basis and conclude shipment release arrangement
• Data Cleanup, own data cleanup process for reporting where required
• Data management, ensuring that we have minimal misalignment.
• Support development of analytical reporting
• Provide support to regional teams in regular reporting cadence

Required qualifications for consideration:

• Fresh graduates in the relevant domain are also welcomed to apply. On the job training will be provided.

You will excite us if you:

• Have sound experience in MS Excel
• Have experience in Business Objects , Power BI , Dynamic 365 .
• Are a team player and demonstrate strong interpersonal and communication skills
• Show innovation through unique ideas and propose them to the team

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Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo