Internal Sales & Customer Service Support

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Internal Sales & Customer Service Support

Monaghan | Full-Time | Office Based

Are you driven by results, energised by customer conversations, and motivated by building strong customer relationships?

JBS Group is looking for a highly organised, proactive and customer-focused Internal Sales & Customer Service Support professional to join our growing Commercial team in Monaghan.

In this phone-based, office-based role, you'll take ownership of an established portfolio of Bronze+ tier customers, building relationships, identifying growth opportunities, and delivering excellent customer service. Supported by our CRM and MS365 systems, you'll work proactively to maintain and grow customer accounts while contributing to sustainable revenue growth.

We are looking for someone who is customer-centric, commercially aware and tenacious in supporting customers. You will take pride in developing long-term relationships, identifying opportunities to improve customer outcomes, and ensuring customers receive the right products and solutions to meet their needs.

About JBS Group

JBS Group is a long-established Irish-owned business operating across Ireland, the UK and EMEA. We supply specialist workwear, PPE and safety solutions that help customers protect their people, reduce risk and maintain operational continuity.

Serving multiple sectors including Life Sciences, Transport, Public Services, Technology, Construction, Engineering and Utilities, we are recognised for our reliability, technical expertise and commitment to quality and compliance.

As we continue to grow, we are investing in people who want to contribute, learn and make a real impact.

Role Purpose

The Internal Sales & Customer Service Support role is responsible for developing and supporting Bronze+ and Silver tier customer accounts while contributing to new business opportunities.

Operating primarily by telephone and supported by the CRM platform and MS365 suite, the successful candidate will proactively build customer relationships, identify growth opportunities, and deliver a consistently high standard of customer service.

The role requires a dynamic, organised and self-motivated individual who combines strong communication skills with a genuine commitment to customer success and continuous improvement.

Key ResponsibilitiesCustomer Engagement & Relationship Management

• Build and maintain strong relationships with assigned customers and prospective accounts.
• Conduct regular customer review calls and account health checks.
• Identify opportunities to increase customer engagement and account growth.
• Promote JBS Group products, services, promotions and solutions.
• Maintain a professional, responsive and customer-focused approach in every interaction.
• Act as a trusted point of contact for customers, ensuring a positive customer experience.

Sales & Business Development

• Work towards agreed activity and sales targets.
• Develop opportunities within existing accounts through proactive engagement.
• Follow up quotations, enquiries and sales opportunities in a timely manner.
• Identify cross-selling and upselling opportunities.
• Support the development of new business opportunities through inbound and outbound customer engagement.
• Contribute to customer retention and long-term account growth.

Sales Operations & Administration

• Prepare quotations and process orders accurately and efficiently.
• Maintain accurate customer records and opportunity updates within the CRM.
• Monitor customer purchasing trends and identify opportunities for account development.
• Support reporting, forecasting and administrative requirements.
• Use CRM and MS365 tools effectively to manage workload and customer activity.

Working Practices & Standards

• Demonstrate a proactive, organised and customer-focused approach.
• Take ownership of customer relationships and follow through on commitments.
• Work collaboratively with colleagues across Sales, Customer Service and Operations.
• Maintain a strong understanding of JBS Group products and services.
• Contribute to continuous improvement through customer feedback and insights.
• Represent JBS Group professionally at all times.

Essential Skills & Experience

• Experience working within a fast-paced office, internal sales, customer service or account support environment.
• Strong communication and relationship-building skills.
• Proven ability to achieve targets and manage multiple priorities.
• Customer-centric mindset with a genuine desire to support customers and deliver positive outcomes.
• Proactive, resilient and organised with a strong sense of ownership and accountability.
• Commercial awareness and the ability to identify growth opportunities.
• Experience using CRM systems and Microsoft Office applications, including Outlook, Excel, Word and Teams.
• Strong attention to detail and commitment to maintaining accurate customer records.
• Ability to work independently while contributing to a team environment.

Desirable

• Experience in Internal Sales, Telesales, Customer Service or Account Management.
• Knowledge of Workwear, PPE or Industrial Supplies sectors.
• Experience managing quotations, orders and customer accounts.

What Success Looks Like

Success in this role will be measured through:

• Customer engagement and relationship development.
• Growth within Bronze+ and Silver customer accounts.
• Opportunity creation and sales conversion.
• Customer retention and satisfaction.
• CRM accuracy and follow-through.
• Delivery of a consistently high standard of customer service.

Salary & Benefits

• €32,000 - €35,000 per annum (depending on experience)
• 20 days annual leave
• Auto-enrolment pension
• Ongoing training and development opportunities
• Career progression within a growing Irish business

Location

Monaghan (Office-Based, Full-Time)

Join JBS Group and become part of a team committed to protecting people, supporting customers and delivering exceptional service every day

Full details will be provided during the application and interview process.

Job Types: Full-time, Permanent

Pay: €32,000.00-€35,000.00 per year

Experience:

• Customer service and Internal Sales: 2 years (required)

Language:

• Speak fluent english (required)

Work authorisation:

• Ireland (required)

Location:

• Monaghan, County Monaghan (preferred)

Work Location: In person