Isabelle Maitre D

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The Maître D ensures the seamless execution of upscale events in the Isabelle Private Dining Room by leading the service team with precision, professionalism, and hospitality. They act as the key liaison between guests, vendors, and internal teams, ensuring every detail aligns with the client’s vision and Pearle’s high service standards. With a proactive approach, they manage event flow, oversee timing, and address any challenges with creative solutions to maintain an exceptional guest experience. Their leadership fosters teamwork, efficiency, and a refined atmosphere that enhances the overall success of each event.

Ideal Candidate
A confident and experienced hospitality professional with a passion for delivering impeccable service. They are a natural leader who thrives in a fast-paced environment, demonstrating strong organizational skills, attention to detail, and the ability to think on their feet. With excellent communication and problem-solving abilities, they can effectively coordinate with guests, vendors, and team members to ensure flawless event execution. Their commitment to teamwork, professionalism, and upholding Pearle’s high service standards makes them an inspiring and respected presence at every event.

Key Accountabilities

• ·Serve as an ambassador of the property, acting as a liaison between guests, management, sales consultants, and team members.
• Lead by example, proactively providing smooth, unfettered service and finding creative solutions to any challenges that may arise.
• Coordinate with external vendors, such as florists, photographers, and entertainment providers, to ensure seamless integration into the event.
• Manage guest seating arrangements and handle any last-minute changes or special requests.
• Oversee the setup and breakdown of Isabelle PDR, ensuring all elements are in place and meet the client's expectations.
• Monitor the event timeline closely, adjusting as needed to keep everything running smoothly.
• Provide training and mentorship to junior team members, helping them develop their skills and understanding of high service standards.
• Handle any guest complaints or issues promptly and professionally, ensuring a positive resolution.
• Maintain detailed records of each event, including guest feedback and any areas for improvement, to enhance future events.
• Ensure compliance with all local regulations and licensing requirements, particularly regarding alcohol service and health and safety standards.
• Prepare by reviewing upcoming contracts and ensuring all details are communicated to staff.
• Arrive to work promptly, well-presented in perfect dress code with all tools for the job; ensure event staff adhere to the company uniform standards.
• Review room setup with the Manager on Duty to ensure it is set up according to BEO and client instructions.
• Oversee staff arrival timing, making any necessary adjustments.
• Create, manage, and communicate to team members a plan of execution for the event, allocating duties.
• Effectively lead the service team to ensure flawless execution of the event in accordance with Pearle’s high service standards.
• Ensure event timing is kept on track, investigating and addressing any reasons for deviation from the schedule.
• Conduct a culinary briefing, maintain ongoing communication with chefs regarding timings, create order summaries, highlight any special requests or allergies, and oversee the execution of food service.
• Supervise the bar setup and service, confirming specialty cocktails are prepared, wine service is seamless, and Smart Serve principles are being followed, stepping in to assist if issues arise.
• Conduct regular quality checks with hosts.
• Take ownership of property cleanliness and be accountable for the team following Pearle’s Health & Safety Policies.
• Ensure effective and timely shutdown of the event.
• Provide management with a detailed event summary at the conclusion of all events.
• Provide impeccable service and act as host to guests, answering questions and providing accurate information in a timely manner.
• Maintain positive relationships within the team unit as well as with those outside of it, working together with others toward the common goal of success across the property.
• Willingly accept additional tasks as required for the effective functioning of the work unit and graciously assist others in completing their tasks.
• Communicate Pearle’s core values by demonstrating genuine and thoughtful hospitality in day-to-day duties and motivating the same goal in the team.
• Continually seek ways to provide outstanding service, demonstrating for others how to exceed guests’ expectations.
• Demonstrate a commitment to further developing skills and knowledge.
• Always act with integrity and honesty, taking responsibility for decisions and actions.
• Demonstrate respect and courtesy for all individuals encountered on the job, including management, fellow team members, vendors, and guests.
• Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

What we would like you to bring to the position:

• WHIMIS Certificate (training provided)
• First Aid & CPR certification required (training provided if not currently certified)
• Smart Serve Certification
• 2+ years of upscale events experience
• Event or hospitality experience considered an asset
• Leadership: Effectively guiding and motivating the event team to ensure flawless execution.
• Communication Skills: Clearly and effectively interacting with guests, vendors, and team members.
• Problem-Solving: Quickly addressing any issues or challenges that arise during the event.
• Attention to Detail: Ensuring every aspect of the event setup and service is perfect.
• Time Management: Efficiently managing tasks and coordinating event timings to keep everything running smoothly.
• Guest Service: Providing exceptional service to create a memorable experience for guests.

Advantages of joining The Pearle Hotel & Spa Team:

• Competitive wages
• Co-paid benefits for permanent team members after 3 months
• Discounts at all Pearle Hospitality restaurants, hotels and spas
• Marriott discounts
• Training and Development
• Growth opportunities
• On-Site Parking
• Wellness Program
• Amazing team and company culture!

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Type: Full-time

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

• Hospitality: 1 year (required)

Work Location: In person