It Administrator

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About MetricAid

At MetricAid, we build software that makes healthcare more efficient, more flexible, and more human. Our systems power smarter scheduling and planning for physicians across Canada. We're a growing team, deeply collaborative, and driven by the belief that technology should serve people - not the other way around.

We’re currently looking for an in-house IT Administrator in North Bay to keep our systems reliable, secure, and well-documented. If you’re someone who likes variety, ownership, and hands-on work across hardware and infrastructure, this is your opportunity to have a direct impact.

The Role

As our IT Administrator, you’ll be the point person for all things tech in the office—from setting up new workstations and managing cloud servers, to tracking our hardware inventory, maintaining backups, and supporting our day-to-day IT needs.

This is a role for someone who thrives in a small-team environment, takes initiative, and enjoys both strategic and tactical problem solving.

What You’ll DoWorkstation & End-User Support

• Set up and configure laptops, desktops, monitors, and peripherals (Windows/macOS).
• Troubleshoot hardware and software issues for in-office staff.
• Create and manage user accounts and permissions.

Server & Network Maintenance

• Maintain virtual servers, ensuring backups and patching are current.
• Monitor local networks (LAN, Wi-Fi, VPN), and troubleshoot connectivity issues.
• Manage internal services including file storage and print servers.

Inventory Tracking

• Maintain a current and accurate log of all IT equipment.
• Track equipment assignments, lifecycle status, and maintenance history.
• Coordinate hardware procurement and safe equipment disposal.
• Track installed software, license expirations, and usage compliance.

Security & Backups

• Oversee endpoint protection and firewall configurations.
• Ensure regular backups are running and verifiable.
• Support physical and digital access controls in line with privacy and security expectations.
• Provide smooth tech onboarding for new hires and handle device/user decommissioning.
• Assist with internal IT policies, access controls, and periodic security reviews.

Who You Are

Must-Haves

• 2+ years of experience in an IT support or system administration role.
• Experience managing workstations (Windows and macOS).
• Comfortable supporting internal servers and basic networking equipment.
• Highly organized
• Good communication skills and a collaborative mindset.
• Ability to write or edit scripts (PowerShell, Bash, etc.) is a plus.

Nice-to-Haves

• Familiarity with VPNs, firewalls, and endpoint protection tools.
• Experience with backup and disaster recovery planning.
• Exposure to Google Workspace, Microsoft 365, or similar platforms.

Why MetricAid

• Work with a company that genuinely improves healthcare delivery.
• Join a small, skilled, and supportive team.
• Enjoy ownership over your environment and systems.
• Be part of a company where your ideas are heard and acted on.
• Paid time off
• Benefits

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Work Location: In person