I.T. Application Support Analyst- Husky (India) Chennai

At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

Job Description

The IT Application Support Analyst role is responsible for the end-to-end investigation and resolution of ERP incidents requiring deeper functional or technical expertise, including root-cause analysis, integration troubleshooting, solution validation, documentation, and effective escalation to Level 3 when required.

Key Responsibilities/Areas of Accountability

Incident investigation and resolution

• Analyze ERP incidents escalated from Level 1.
• Identify root causes and provide functional or technical solutions/workarounds.
• Reproduce issues and distinguish between configuration, master data, integration, application, and infrastructure problems.

Functional support

• Provide expertise across assigned ERP modules and business processes.
• Troubleshoot transactional errors and incorrect system behavior.
• Assist users with complex process or application-related questions.

Integration troubleshooting

• Investigate failures between the ERP and connected applications.
• Analyze interfaces, error messages, batch jobs, queues, and data flows.
• Coordinate resolution with other application/support teams when the problem crosses system boundaries.

Escalation to Level 3

• Determine when an issue requires development, product expertise, infrastructure changes, or vendor intervention.
• Provide Level 3 with a complete analysis, including reproduction steps, logs, examples, expected versus actual results, and business impact.
• Validate the solution after Level 3 implementation.

Problem management and root-cause analysis

• Identify recurring incidents and underlying systemic problems.
• Lead or contribute to root-cause analysis.
• Recommend permanent corrective and preventive actions.

Change and release support

• Assess the impact of fixes, configuration changes, and ERP updates.
• Perform functional/system testing and coordinate business validation when appropriate.
• Support deployments and post-deployment verification.

Monitoring and operational support

• Monitor critical ERP processes, scheduled jobs, integrations, and interfaces.
• Investigate failures proactively where monitoring is available.
• Ensure critical business processes are restored within agreed service levels.

Ticket and SLA management

• Own assigned incidents through resolution rather than simply forwarding them.
• Prioritize according to severity and business impact.
• Maintain clear, accurate ticket documentation and regular communication with users.

Knowledge management

• Document solutions, known errors, troubleshooting procedures, and recurring issues.
• Create knowledge articles that enable Level 1 to resolve more incidents independently.
• Share knowledge with other ERP support team members.

Business and IT coordination

• Act as a bridge between business users and technical teams.
• Translate business symptoms into technical/functional requirements for specialists.
• Communicate technical findings in language understandable to business stakeholders.

CRITICAL CAPABILITIES

• Excellent written and verbal communication skills.
• ERP Functional Expertise
• Strong understanding of core ERP processes and assigned functional areas (BaanIV, Infor LN, or Microsoft Dynamics AX 2012).
• Ability to understand how transactions flow across modules.
• Ability to distinguish process, configuration, master-data, and system issues.

Advanced Troubleshooting & Root-Cause Analysis

• Systematic investigation of complex incidents.
• Identify symptom vs. root cause.
• Analyze application errors, logs, jobs, interfaces, and transaction history.
• Develop and validate workarounds when immediate resolution is unavailable.

Integration & End-to-End Process Understanding

• Understand ERP interfaces with upstream and downstream applications.
• Trace transactions across systems.
• Determine where a failure occurred and which team/application owns it.
• Understand dependencies between ERP, middleware, databases, reporting, and external systems.

Incident Ownership & Prioritization

• Take ownership from escalation through resolution.
• Assess business impact, urgency, and priority.
• Drive resolution across multiple technical or functional teams.
• Maintain clear communication with impacted users and stakeholders.

Technical Analysis

• Ability to investigate application logs, batch processes, queues, interfaces, and error messages.
• Basic understanding of databases and data structures.
• Ability to perform data analysis and queries where appropriate.
• Understand enough of the ERP technical architecture to engage effectively with developers and infrastructure teams.

Requirements

• EDUCATION: Bachelor's Degree/College Diploma in a technical discipline (Engineering or IT related)
• EXPERIENCE: 3+ years of experience as an ERP application support or ERP analyst preferred.
• 3+ years of process improvement, data, or technology project experience would be a strong asset.
• 2+ years of experience working with BaanIV, Infor LN or Microsoft Dynamics AX 2012.

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.