It Back Office Assistant

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Job Location: Surat, Gujarat (On Site)

Experience: Min 2 Year

Qualification: Min Graduate

Job Timing: 11:30 pm to 9:30 pm ( Mon to Sat )

Skills & Requirement:

• Fluent English speaking is mandatory
• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Basic understanding of computer systems, networks, and software.
• Strong communication and coordination skills.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills.

Roles & Responsibilities:

• Maintain IT-related records, logs, and documentation (asset records, inventory, user access, software licenses).
• Prepare reports, spreadsheets, and updates for IT management.
• Assist in preparing user manuals, SOPs, and system documentation.
• Coordinate with employees regarding IT requests and escalate issues to the technical team.
• Assist in basic troubleshooting tasks (password resets, email setup, hardware checks).
• Track and log IT support tickets and ensure timely follow-ups.
• Update and maintain data in systems, spreadsheets, and internal software.
• Ensure data accuracy, confidentiality, and timely updates.

Job Type: Full-time

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits:

• Leave encashment

Education:

• Bachelor's (Preferred)

Experience:

• IT Assistant: 2 years (Preferred)
• Customer support: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person