It Business Systems Analyst (Functional)

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Introduction:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.

Description:
This is an opportunity to join a highly capable IT team where you’ll play a key role in bridging business needs with technical solutions. As an IT Business Systems Analyst (Functional), you will dive into systems, troubleshoot issues, and deliver meaningful improvements that impact our day-to-day operations.

What’s in it for you?

Meaningful Work: Play a key role in maintaining and enhancing systems that support critical business operations at Lite N’ Easy.
Technical Exposure: Work hands-on with SQL, system analysis, and troubleshooting in a collaborative environment with developers and DBAs.
Supportive Team: Join an established, high-performing team that values knowledge sharing, collaboration, and continuous improvement.
Flexibility: Work from home one day per week (typically Wednesdays) with flexibility across the team.
Stability & Growth: Be part of a growing technology function with opportunities to contribute to projects and process improvements.

About the Role:
This is a full-time position, Monday to Friday, reporting into the Applications Manager, working at our Banyo office. An early start is required (7:00am) as part of a team-based coverage model. There is the opportunity to work from home typically one day per week (Wednesdays). Due to the location of our office and limited public transport, your own transport is essential.

As an IT Business Systems Analyst (Functional), you will be responsible for managing system issues, supporting enhancements, and delivering small-scale projects. This role sits within a collaborative IT team and requires both strong technical capability and excellent stakeholder engagement skills.

You’ll work across the full lifecycle, from ticket resolution and troubleshooting through to requirements gathering, testing, and business-facing deliverables.

Key Responsibilities:
Manage and resolve escalated tickets through the full ITSM lifecycle.
Troubleshoot and analyse system issues, including reviewing code and working with SQL queries.
Collaborate with developers and DBAs to identify root causes and implement solutions.
Lead small projects (typically under three months) from requirements to delivery.
Develop business requirements, functional specifications, and test cases.
Perform system and user acceptance testing (UAT).
Create user guides, documentation, and deliver demos to business stakeholders.
Engage with stakeholders to translate technical issues into clear business outcomes.

Skills and Experiences:
About You:
Minimum 5+ years’ experience in a Business Systems Analyst / Functional Analyst role within an IT environment supporting business applications with Microsoft Access and Windows based client programming languages (such as C#, VB.Net or similar) and backend with SQL server.
Reporting writing experience (SSRS)
Experience working within structured ticketing systems and ITSM processes.
Proven ability to investigate and resolve complex system issues.
Ability to work well under pressure.
Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
Strong technical capability, including SQL, code interpretation, and system troubleshooting.
Experience writing requirements, test cases, and user documentation.
A proactive, solutions-focused mindset with strong prioritisation skills.

What’s In It For You:
Free secure onsite parking.

Access to our onsite wellbeing centre:
Free gym with equipment as good as your local gym
Free personalised fitness plans
Free gym classes (Zumba, Circuit, Yoga and Core)
On site physio

Excellent discount on our food products for you and a family member plus daily discounts at our onsite canteen.
Annual Themed Events – Melbourne Cup, Easter Coffee Cart, Family fun day at a theme park, Christmas gift card, Christmas Ham/Fruit box (after 3 years of service)