It & Business Systems Support Officer

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About the Business

Engage Marine is an Australian port operations provider delivering specialised marine services to a variety of industries. Headquartered in Perth, Western Australia, Engage Marine also has operational bases throughout Australia including Dampier, Cape Lambert, Carnarvon, Wyndham, Whyalla, Abbot Point, Port Latta Sydney, and Geelong.

About the Opportunity

We are seeking a proactive and technically minded IT & Business Systems Support Officer to join our growing team in Perth.

Working closely with our Innovation & Technology Coordinator, you will play a key role in supporting and improving the systems that underpin our business operations. This is a hands-on position that combines IT support, business systems administration, reporting, data analysis, and continuous improvement initiatives.

You’ll work across a range of technologies including Microsoft 365, Microsoft Dynamics 365 Business Central, Power BI, Power Query, and SQL, helping users get the most from our systems while contributing to projects that enhance efficiency and business performance.

This role is ideal for someone who enjoys solving problems, working with data, supporting end users, and identifying opportunities to improve processes through technology.

Key Responsibilities

IT & Business Systems Support

• Provide day-to-day support for business systems, software, hardware, and Microsoft 365 applications across the organisation.
• Troubleshoot technical and system-related issues, escalating to external vendors where required.
• Support user account management, system access, permissions, and system documentation.
• Assist with the implementation, testing, maintenance, and enhancement of business systems, including Microsoft Dynamics 365 Business Central.

Reporting & Data Management

• Develop, maintain, and enhance reports and dashboards using Power BI.
• Support data extraction, transformation, analysis, and reporting activities using Power Query and SQL.
• Assist stakeholders with reporting requirements while ensuring data accuracy and integrity.

Continuous Improvement & Projects

• Support technology, systems, and business improvement initiatives that enhance efficiency and user experience.
• Assist with system upgrades, integrations, process automation, and workflow improvements.
• Collaborate with stakeholders to identify opportunities to improve business processes and system functionality.

About You

To be successful in this role, you will have experience supporting business systems and technology solutions within a commercial environment and enjoy working collaboratively with users across all levels of the organisation.

Essential Skills & Experience

• Experience in an IT support, systems support, or business systems role.
• Working knowledge of Microsoft 365 applications and services.
• Experience supporting Microsoft Dynamics 365 Business Central.
• Experience developing reports and dashboards using Power BI.
• Experience using Power Query and SQL for reporting and data analysis.
• Strong troubleshooting and problem-solving skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and commitment to data accuracy.
• Strong communication and stakeholder engagement skills.

Desirable

• Exposure to ERP or financial systems.
• Understanding of business and financial processes.
• Experience supporting technology, systems, or business improvement projects.

Qualifications

• Qualification in Information Technology, Business Information Systems, Data Analytics, Computer Science, or a related discipline; or
• Equivalent demonstrated industry experience.

What We Offer

• Flexible working arrangements to promote work-life balance
• 5 days of additional wellbeing each year
• Competitive remuneration, with salary packaging options including health insurance discounts and novated leasing options
• Opportunity to make a difference in a growing business

Apply Now

If you’re looking for an opportunity to contribute to a growing Australian business while developing your skills across IT support, business systems, reporting, and continuous improvement, we’d love to hear from you.

Submit your application today.Summary:

The IT & Business Systems Support Officer plays a crucial role in ensuring the smooth operation of IT systems and business processes within our organisation. Based in Perth, Western Australia, this permanent full-time position is essential for providing technical support, troubleshooting issues, and enhancing system efficiencies to support our business objectives.

Responsibilities:

• Provide first-line technical support to staff and users, addressing IT-related queries and issues promptly.
• Assist in the maintenance and optimisation of business systems and applications to ensure they meet organisational needs.
• Conduct regular system checks and updates to ensure software and hardware are functioning effectively.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Document technical processes and user guides to facilitate knowledge sharing within the team.
• Participate in training sessions for staff on new systems and software applications.

Qualifications:

• A relevant qualification in Information Technology or a related field is preferred.
• Experience in a technical support role or similar position is advantageous but not essential.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both verbal and written, to interact with users at all levels.
• Familiarity with common business software applications and IT systems.
• A proactive approach to learning and adapting to new technologies.