It Change Management

Job Description:

• This currently utilizes ServiceNow Change Management (FOCUS) Software to manage the Change Request Lifecycle of all hardware and software assets in the production environment.
• Works to ensure efficient and effective change management in the Information Technology department.
• Assists with the development of Change Management processes & procedures to improve Water efficiencies.
• Serves as an advocate for change management best practices.

Duties / Responsibilities:

• Partners with the IT Change Management Administrator to conduct weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings with IT senior management, IT division-section managers, and representatives from all Water business areas.
• Serves as a liaison between IT and the Water business community.
• Supports the IT Change Management tool administrator.

• Supports day-to-day user needs, software upgrade deployments, and enhancement configuration.
• Supports IT Change Management reporting; Reporting includes change request resolution and monthly metric reports for senior management.
• Supports IT configuration management function
• Performs internal QA of weekly change request submissions for accuracy and completeness.
• Supports the functional configuration tasks and activities for software implementation projects.

Preferred Experience/Qualification/Knowledge/Skills:

a. Education:

At least 4 years of experience working in Change Management

• Bachelor’s degree in information technology management or related field.
• 4 years of practical experience in IT change management.
• ITIL Foundation Certification.

or

• High school diploma or equivalent.
• 8 years of practical experience in IT change management.
• ITIL Foundation Certification.

b. Skillset:

Knowledge of IT Change Management best practices.

• Knowledge and understanding of change management tools.
• Proven ability to execute tasks and meet deadlines under pressure consistently and effectively.
• Excellent analytical, negotiation, and organization skills.
• Ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience.
• Outstanding customer, communication, and interpersonal skills.

c. General Experience: Experience in Service Now Change Management Software

d. Specialized Experience: Experience reviewing change requests in ServiceNow.

Experience creating and implementing IT asset governance

Please submit your resume in word format.

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Application Question(s):

• ITIL Foundation Certification.(y/n)-

Experience:

• reviewing change requests in ServiceNow.: 4 years (Required)
• IT asset governance: 2 years (Required)
• Change Management: 4 years (Required)

Work Location: Hybrid remote in Laurel, MD 20707