Job Description

Job Title: IT Consultant
Job Location: Kelowna, British Columbia

The position is a full time, salaried position with compensation between $60,000 - $100,000 commensurate with experience, and abilities.

Company Profile

IX Solutions is Western Canada’s go-to boutique IT firm, sought after by leading tech talent and forward-thinking organizations for their innovative approach, trusted team, award-winning service and standout company culture. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately, we’re here to inspire innovation — for our people and our customers. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.

Position Summary

You will provide general IT consultancy services to managed and unmanaged clients on a proactive and reactive basis. The person in this role will be required to deliver remote and on-site IT support while developing and maintaining strong and lasting client relationships.

The position reports to the Manager, Service Delivery. The position works 40 hours per week, with business hours being 7:00am to 5:00pm PST, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests and project work. Balancing multiple priorities with deadlines is a requirement.

IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with your goals or aptitudes while supporting overall business objectives.

Is This Position a Fit For You?

This position is a fit for you if you

• Are an IT generalist with multiple areas of technical depth including Microsoft Azure
• Are looking for mentorship and opportunity to grow. This is the place for you.
• Understand technology and are skilled at translating business requirements from clients into technical requirements
• Are skilled at building rapport and enjoy supporting partnerships

What You’ll Do Here

• Deliver IT support, and technical delivery services to a broad range of clients and end users
• Implement and manage technology solutions built on Microsoft Azure cloud services
• Implement and maintain Microsoft 365 office productivity and security solutions
• Implement and maintain Hyper-V and VMware virtualization solutions
• Install, configure, troubleshoot, support, and optimize Microsoft Windows Server environments
• Implement and maintain network and network security solutions
• Complete recurring managed services tasks within multiple client environments, documenting work within our time management system.
• Participate in scheduled 24/7 afterhours support, monitoring email and providing phone support
• Create accurate and effective documentation, assisting with developing processes and repeatable technical practices
• Assist with projects from initial assessment, through planning, design, and implementation
• Develop, define, or improve solution offerings for customers using new and emerging technologies
• Assist account executive and clientele in defining technical requirements and solutions

Basic Qualifications/Expertise

• 4+ years of IT Consulting experience
• Working knowledge of Azure Active Directory and synchronization mechanisms
• Microsoft Endpoint Configuration Manager experience is an asset
• Experience with deployment, management, and maintenance of Microsoft Server environments
• Experience with deployment, management, and maintenance of Active Directory environments
• Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
• Working knowledge of basic networking concepts and ability to troubleshoot networking issues
• Continuing education and training a must

Preferred Qualifications/Expertise

• Certifications Achieved (or willing to work towards):
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • Microsoft 365 Certified: Administrator Expert (MS-102)
  • Microsoft Azure Administrator (AZ-104) or equivalent experience
  • Microsoft 365 Teams Administrator Associate (MS-700) or equivalent experience
• Ability to distill complex software concepts into benefits that both customers and salespeople can understand

Accountabilities, Tasks and Duties

Client Relationships

• Understand and interpret customer needs to provide excellent service levels
• Develop strong and lasting customer relationships with key clients
• Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

• Communicate in an open, helpful manner and build relationships across the organization
• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
• Challenge the status quo
• Take personal accountability and provide end to end ownership of a solution or obstacle
• Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
• Other duties as required, such as the timely completion of expense reports and timesheets
• Ability to travel occasionally for business purposes

Requirements

• Must be legally permitted to work in Canada
• Hold a valid Driver’s License and vehicle.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

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