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It Customer Support Engineer

Posted on May 3, 2025

  • Full Time

It Customer Support Engineer

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Key Responsibilities:

  • Provide field support based on SLA (24x7)
  • Perform standby duty based on rotation basis
  • Provide post-sales project implementation, onsite support and coordination
  • Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
  • Housekeeping of equipment residing at designated platform area
  • Provides timely update of activity list on a weekly basis
  • Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
  • Any other ad-hoc assigned by superior

Requirements

  • Minimum 1 - 2 years’ experience in similar field
  • Minimum Diploma holder in an IT related discipline
  • Certifications such as CompTIA A+, Server+, or relevant certifications
  • Candidates without certification, but possessing substantial x86 hardware experience, will be considered
  • Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
  • Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
  • Able to communicate clearly and concisely, both orally and in writing.
  • Contributes positively as a team player and align to business goals.
  • Experience in independent hardware maintenance, services delivery
  • A service-oriented, open mindset
  • Thrive in a fast-paced collaborative environment.
  • Team player, openness towards different cultures.
  • Self-motivated and delivery focused.
  • Strong problem-solving and analytical skills.
  • Able to lift and move computer parts of up to 15KG for parts replacement.
  • Able to assemble and disassemble a server or desktop computer.
  • Able to perform system rack mounting with minimal support.
  • We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support. Such candidates will also be given due consideration.

Preferred:

  • Industrial certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus.

Job Types: Full-time, Permanent

Pay: $2,200.00 - $2,500.00 per month

Benefits:

  • Cell phone reimbursement

Schedule:

  • Monday to Friday
  • On call
  • Weekend availability

Supplemental Pay:

  • Overtime pay

Experience:

  • IT: 1 year (Required)

Work Location: In person


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