It Customer Support Engineer

Key Responsibilities:

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Housekeeping of equipment residing at designated platform area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Any other ad-hoc assigned by superior

Requirements

• Minimum 1 - 2 years’ experience in similar field
• Minimum Diploma holder in an IT related discipline
• Certifications such as CompTIA A+, Server+, or relevant certifications
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Able to communicate clearly and concisely, both orally and in writing.
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, openness towards different cultures.
• Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.
• Able to lift and move computer parts of up to 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support.
• We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support. Such candidates will also be given due consideration.

Preferred:

• Industrial certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus.

Job Types: Full-time, Permanent

Pay: $2,200.00 - $2,500.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Overtime pay

Experience:

• IT: 1 year (Required)

Work Location: In person