It End User Support Engineer

Job Summary:

About Live Nation:

Join Live Nation, the global leader in live entertainment! Promoting more than 40,000 shows annually for over 5,000 artists across 46 countries. In Australia and New Zealand, we deliver top-tier entertainment, from international concert tours and boutique music events to comedy, festivals, and more.

Role Objective:

Are you a tech-focused problem-solver with a passion for keeping businesses running smoothly? We are looking for an End User Support Engineer to provide top-tier IT support to our New Zealand-based teams. Ideal for an IT all-rounder eager to work in a dynamic entertainment environment, delivering technical solutions across offices, venues, and events. You'll be the go-to expert for end-user IT needs, ensuring seamless operations across our fast-paced business. If you're ready to take on an exciting challenge, we want to hear from you!

Key Responsibilities:

• End User Support & Device Management: Provide onsite and remote IT support for Windows and Mac users, troubleshooting hardware/software issues and managing the laptop fleet, including upgrades, patching, and repairs.
• IT Onboarding & Offboarding: Set up and manage accounts, permissions, and devices for new and departing staff.
• Helpdesk & Infrastructure Support: Resolve support tickets efficiently via ZenDesk, maintain office IT assets (printers, AV setups, network systems), and ensure a smooth workplace tech experience.
• Software & Security Administration: Support tools such as Tanium, Intune, JAMF, BitLocker, and other IT management tools.
• Training & Self-Service Promotion: Provide IT training and promote self-service tools.
• Project Involvement: Contribute to regional IT projects and assist with technical rollouts and improvements across New Zealand offices and venues.
• Collaboration: Work closely with the broader APAC IT team to align local IT support with regional initiatives and best practices.
• Policy & Security Guidance: Educate users on IT policies, security best practices, and compliance with corporate standards.

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Required Skills and Experience:

Technical Skills:

• 3+ years experience in end-user support or IT helpdesk roles.
• Expertise in Windows OS, Mac OS, Office 365, and troubleshooting software/hardware issues.
• Experience with Active Directory, Windows Server, Exchange, VPNs, and remote access tools.
• General knowledge of IP networking, wireless infrastructure, and IT security.
• Familiarity with IT service desk ticketing platforms (e.g., ZenDesk).
Certifications such as Microsoft Engineer or Apple Certification (desirable but not required).

Personal Attributes:

• Proactive, self-motivated, and confident, with a passion for IT excellence.
• A team player with strong collaboration and stakeholder management skills.
• Customer-focused, with a professional and approachable support style.
• Strong organisational and communication skills, able to train users and document processes clearly.
Adaptable problem-solver, capable of managing shifting priorities in a fast-paced environment.

The Benefits:

• A vibrant, music-focused workplace that fosters creativity, collaboration, and diversity.
• Exciting career growth opportunities, with access to professional development and high-profile projects.
• Exclusive entertainment perks, including concerts, events, and industry experiences.
Comprehensive benefits package, covering health insurance, wellness programs, and mental health support.

Equal Opportunities:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1