It Help Desk Support

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As part of Computer Technical Services ongoing expansion we require a number of helpdesk Engineers. These roles will involve the day to day support of systems within our client sites.

Responsibilities:

• Support and Helpdesk duties.
• Dealing with Customer queries and resolving issues as they arise.
• Commissioning of IT equipment onsite and inhouse.
• Managing Backups and DR solutions
• Ensuring Comtech and Client security
• Follow Comtech\Clients methodology and checklist procedures

Technical Skills:

• Two year experience or more with support and deployment of PC’s Knowledge of Windows OS and Servers.
• An understanding of hardware, operating systems for Windows and VMware.
• A good working knowledge of software such as Microsoft Office 365.
• Excellent Knowledge of computer hardware, servers and laptops.
• Ability to use diagnostic tools and utilities, including anti-virus and disk tools.
• Experience with PC installation, including networking and AD.

.Person Specifications:

• 3rd Level certificate or equivalent in relevant computer studies
• 2 Years or more experience within similar duties
• IT certification required (E.G. Microsoft, Cisco or HP)
• Be willing to work hard. Good interpersonal and communications skills.
• Ability to work around and be creative as regards problem-solving.
• Honest with ability to follow systems and learn

Job Types: Full-time, Permanent

Pay: €30,000.00-€32,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Overtime

Education:

• Advanced/Higher Certificate (required)

Experience:

• Similar: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: hlpdsk-0125
Expected start date: 20/01/2025