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It Help Desk Support

Posted on Dec. 23, 2024

  • D, Ireland
  • 0 - 0 USD (yearly)
  • Full Time

It Help Desk Support

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As part of Computer Technical Services ongoing expansion we require a number of helpdesk Engineers. These roles will involve the day to day support of systems within our client sites.

Responsibilities:

  • Support and Helpdesk duties.
  • Dealing with Customer queries and resolving issues as they arise.
  • Commissioning of IT equipment onsite and inhouse.
  • Managing Backups and DR solutions
  • Ensuring Comtech and Client security
  • Follow Comtech\Clients methodology and checklist procedures

Technical Skills:

  • Two year experience or more with support and deployment of PC’s Knowledge of Windows OS and Servers.
  • An understanding of hardware, operating systems for Windows and VMware.
  • A good working knowledge of software such as Microsoft Office 365.
  • Excellent Knowledge of computer hardware, servers and laptops.
  • Ability to use diagnostic tools and utilities, including anti-virus and disk tools.
  • Experience with PC installation, including networking and AD.

.Person Specifications:

  • 3rd Level certificate or equivalent in relevant computer studies
  • 2 Years or more experience within similar duties
  • IT certification required (E.G. Microsoft, Cisco or HP)
  • Be willing to work hard. Good interpersonal and communications skills.
  • Ability to work around and be creative as regards problem-solving.
  • Honest with ability to follow systems and learn

Job Types: Full-time, Permanent

Pay: €30,000.00-€32,000.00 per year

Additional pay:

  • Overtime pay

Benefits:

  • Bike to work scheme
  • Company pension
  • Employee discount
  • On-site parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

Education:

  • Advanced/Higher Certificate (required)

Experience:

  • Similar: 1 year (required)

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

Reference ID: hlpdsk-0125
Expected start date: 20/01/2025


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