It & Help Desk Support | Overland Footwear Group

Who Are We?

We're a proud, family-owned New Zealand retailer with over 40 stores across New Zealand and Melbourne, Australia. Our iconic brands—Merchant 1948, Mi Piaci, Deuce, and Goodsole—are known for delivering exceptional experiences to both our customers and our team. At the heart of what we do is our people. We offer supportive leadership, growth opportunities, and recognition for great performance, all within a team that values innovation, collaboration, and excellence.

About the Role

The IT & Help Desk Support role plays a critical part in keeping our technology running smoothly across the business. You'll manage and maintain hardware, ensure system uptime, and provide IT support to stores and the wider team. You'll also work on system updates, collaborate with external vendors, and help improve our IT systems and processes. If you love problem-solving, working with technology, and supporting a collaborative team, this role is for you.

About you

• Strong background in IT support, with experience troubleshooting hardware, software, and network issues.
• Comfortable with system maintenance, upgrades, and ensuring optimal system performance.
• Proactive in managing security and monitoring system health to minimize disruptions.
• Able to collaborate effectively with cross-functional teams and communicate technical issues clearly.
• Eager to keep learning and improving technical skills in an evolving environment.
• 1–2 years of experience in a help desk capacity.

Why Join Us?

• Supportive Culture: We offer a positive, collaborative environment where we value innovation and teamwork.
• Growth Opportunities: We believe in helping our people develop both professionally and personally.
• Competitive Benefits: You'll be rewarded for your great work with amazing employee benefits and recognition.
• Purpose-Driven: Join a business that's passionate about delivering exceptional customer experiences and fostering a culture of excellence.

If this opportunity excites you and you have the skills we're looking for, we'd love to hear from you.