It Help Desk Technician (Entry Level)

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Position Overview

We are seeking a motivated IT Help Desk Technician to join our team and provide first-level technical support to employees and office users. This entry-level position offers an excellent opportunity for individuals interested in information technology, troubleshooting, and customer service. The successful candidate will assist with hardware, software, and basic network-related issues while gaining valuable hands-on experience in a professional IT environment.

Key Responsibilities

• Respond to technical support requests through phone, email, and ticketing systems
• Troubleshoot basic computer, software, printer, and connectivity issues
• Assist with workstation setup, equipment installation, and user onboarding
• Create, update, and document support tickets accurately
• Escalate complex technical issues to senior IT personnel when appropriate
• Perform routine system checks and basic maintenance tasks
• Support password resets, account access requests, and user permissions
• Maintain inventory records for computers, peripherals, and IT equipment
• Provide professional customer service while resolving user concerns
• Follow company security policies and IT procedures

Required Qualifications

• High school diploma or equivalent
• Basic understanding of computer hardware and software
• Strong problem-solving and communication skills
• Ability to learn new technologies quickly
• Strong attention to detail and organizational skills
• Customer-focused mindset with a positive attitude
• Ability to work effectively in a team environment

Preferred Qualifications

• Coursework, certification training, or education related to Information Technology
• Familiarity with Windows operating systems and Microsoft Office applications
• Previous customer service experience is beneficial but not required

What We Offer

• Paid training and onboarding
• Hands-on technical experience
• Career development opportunities within IT
• Professional and collaborative work environment
• Full-time stable schedule
• Opportunities for advancement based on performance

Pay: $24.00 - $29.00 per hour

Work Location: In person