It Manager

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emeis Ireland are a group 25 Nursing homes and Homecare Business throughtout Ireland. We currently has a vacancy for an IT Manager to join the group. The position is based in the HQ in Citywest Dublin. This is an exciting opportunity for an experienced IT professional who will manage day to day operations and work closely with the Head of IT.

Job Title: IT Manager

Reporting to: Head of IT

Primary Purpose of Job: The IT Manager is responsible for the reliable, secure and compliant delivery of IT services across the organisation. This includes infrastructure, networks, end-user computing, cybersecurity, vendor management and IT service delivery. This will ensure technology supports safe, effective resident care and organisational operations.

Benefits/What we offer:

• Competitive pay package
• Career progression
• Free parking
• Digital gym membership
• Employee Assistance Programme
• Bike to Work scheme
• Refer a Friend scheme

Key Responsibilities

1. IT Operations & Infrastructure

• Manage and maintain IT infrastructure including: Networks (LAN/WAN/Wi-Fi), Servers and cloud platforms, End-user devices (PCs, laptops, tablets, mobiles)
• Ensure high availability, performance and resilience of systems
• Oversee backups, disaster recovery, and business continuity arrangements
• Manage system upgrades, patches and lifecycle replacement
• Maintain IT documentation, policies, and asset registers
• Optimise processes to industry best practice

2. Cybersecurity & Compliance

• Implement and enforce IT security best practices in coordination with Group Security Operations Team SOC
• Manage patching, vulnerability remediation and access controls
• Support compliance requirements (e.g. GDPR, healthcare standards)
• Respond to and investigate security incidents

3. IT Service Management

• Lead the IT Service Desk function (internal & 3rd Party)
• Ensure effective incident, problem and change management
• Define and monitor service levels (SLAs and KPIs)
• Ensure timely support to clinical and non-clinical staff
• Drive continuous service improvement

4. Cloud & Modern Workplace

• Manage cloud platforms (Azure / MS365)
• Identity management (AD, Azure AD, Entra ID)
• Endpoint management (Intune, MDM, device security)
• Support hybrid environments

5. Leadership & Collaboration

• Manage junior engineers and 3rd party support desk teams
• Act as a trusted advisor to managers and clinical leaders
• Promote a culture of service excellence and security awareness
• Lead technical projects and initiatives
• Work closely with vendors, MSPs and internal stakeholders
• Contribute to IT strategy, roadmap planning and continuous service improvement

Qualifications & Experience Required

Essential

• Strong experience managing IT infrastructure and operations
• Network support experience which includes Wi-Fi, LAN, WAN, Switches and Cabling
• Knowledge of cybersecurity principles and best practices
• Strong problem-solving and decision-making skills
• Excellent communication and stakeholder management
• Relevant IT qualifications and ongoing continuing development
• Demonstrable relevant work experience
• Cloud experience (Azure preferred) – cloud first strategy
• Management of cloud-based security services (MDM, Email Security, Web protection)
• Previous experience in IT Servicedesk including supervision of IT Servicedesk ticketing system and liaising with 3rd party support

Desirable (currently have or willing to develop)

• Experience in healthcare, residential care, or community services
• ITIL or IT service management experience
• Cloud platforms (e.g. Microsoft Azure, M365)
• Microsoft and Cisco Certifications a distinct advantage
• Experience supporting clinical systems and devices
• Knowledge of GDPR and health data requirements
• Experience in regulated environments (healthcare, public sector or similar)
• Vendor and contract management experience
• Security awareness (ISO 27001, NIST, or similar frameworks)

Personal Characteristics, Knowledge & Skills

• Strong interpersonal skills, ability to work harmoniously with people at all levels within the organisation
• Customer service oriented and professional demeanour
• Ability to communicate effectively in writing and verbally, both formally and informally. Strong skills in compiling documentation. Excellent active listening skills
• Solid problem solving, critical thinking and root cause analysis skills
• Strong time management skills, able to multitask and set priorities
• Ability to work on own initiative
• Fine attention to detail and quality of work
• Ability to work in a team environment
• Able to instruct or teach others on IT, especially remotely

Additional Requirements

As the company has locations across Ireland, there will be some travel involved therefore a full driving licence is required (pool car available).

INDH

Job Types: Full-time, Permanent

Pay: From €75,000.00 per year

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking

Ability to commute/relocate:

• Citywest, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have previous experience in IT Servicedesk including supervision of IT Servicedesk ticketing system and liaising with 3rd party support?
• Do you have strong experience managing IT infrastructure and operations?

Work Location: In person