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It Manager
Posted on July 11, 2025
- Saint Margaret's, Ireland
- 0 - 0 USD (yearly)
- Full Time

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An exciting opportunity for an IT Manager to join an airline catering company based in the Airport Logistics Park, St. Margret's.
Benefits:
- Free on-site parking
- Free meals
- VHI
- Pension
- Bike to work scheme
dnata Catering Ireland is one of the leading providers of inflight services to the worlds airline customers. We offer a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across all of the Irish airports.
dnata is seeking a proactive and experienced IT Manager to oversee and support all IT operations at our Dublin operations. This role is hands-on and requires a strong background in IT service management, network infrastructure, and end-user support. The ideal candidate will be responsible for managing IT tickets, maintaining systems, supporting business-critical applications, and ensuring seamless device and network performance.
Responsibilities:
- Manage and resolve IT service tickets efficiently using the CSM helpdesk system.
- Provide first and second-line support for hardware, software, and network issues.
- Be POC for escalations to second/third-line support for hardware, software, and network issues.
- Administer and maintain QAD ERP systems, ensuring uptime and performance.
- Administer and maintain dnata cloud/SaaS systems, ensuring uptime and performance.
- Support and troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Support Meraki network infrastructure, including switches, firewalls, wireless access points and ISP circuits.
- Monitor network performance and implement improvements to ensure reliability and security.
- Manage inventory and lifecycle of IT assets including desktops, laptops, mobile devices, and printers.
- Work with EK IT to enrol devices in inTune and MDM tools and ensure compliance with company policies.
- Provide support for mobile devices (iOS/Android) and ensure secure connectivity.
- Maintain and support Kelsius temperature monitoring systems, ensuring accurate data logging and alerting.
- Liaise with global IT teams and vendors to coordinate upgrades, patches, and projects.
- Prepare regular reports on IT performance, incidents, and asset status.
- Maintain comprehensive documentation for IT systems, configurations, procedures, and troubleshooting guides to ensure continuity and compliance.
- Regularly update asset inventories, network diagrams, and support logs to reflect current infrastructure and operational changes.
- Provide onboarding and ongoing training to staff on IT systems were required, security best practices, and the effective use of Microsoft 365 and other business tools.
- Develop user-friendly guides and conduct workshops to enhance digital literacy and reduce support requests.
Requirements
- Bachelor’s degree in information technology, Computer Science, or related field.
- 3+ years of experience in IT support or IT management roles.
- Strong knowledge of Meraki networking, Microsoft 365, and QAD ERP systems, Cloud/SaaS application.
- Experience with device management tools and mobile device support.
- Excellent troubleshooting, communication, and organizational skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Communication & team working skills
- Be able to go through a 5 year background and be garda vetted
Job Types: Full-time, Permanent
Pay: €60,000.00-€65,000.00 per year
Education:
- Bachelor's (preferred)
Experience:
- IT management: 3 years (preferred)
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: 110725
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