It Operations Coordinator

Discover Gatestone

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list! This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

_ Join The Team_

Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.

We We Offer

Comprehensive Training: Receive paid, full-time training to excel in your role.

Career Development: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.

Employee Benefits:Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.

Your Role

Operational Support:

• Assist the Head of IT in managing daily tasks, ensuring priorities are met, deadlines are adhered to, and objectives are achieved.
• Maintain and update task schedules, project timelines and action plans.
• Monitor and track progress on IT initiatives, flagging delays and providing recommendations.

Communication & Coordination:

• Act as one of the points of contact for internal / external communications.
• Work closely with Help Desk Management.
• Prepare and distribute meeting agendas, document minutes, and track follow ups.

Administrative Support:

• Manage the Head of IT's Calendar, scheduling meetings, ensuring efficient time management.
• Assist in drafting emails, reports and presentations while organizing and maintain IT related documentation and files.

Miscellaneous Duties:

• Assist in budget tracking, expense reporting.
• Provide general support to the IT Team.
• Perform other duties as assigned to support the Head of IT and departmental objectives.

Who you are

• Exceptional organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proactive approach to problem-solving with strong attention to detail.
• Proficiency with productivity tools (Ex; Microsoft Office)
• Multitasking and effective in a remote environment.
• Basic understanding of IT processes and terminology is a plus.
• Familiarity with project management is advantageous but not required.
• Experience in administrative roles is a plus.

Hours Of Operation

Monday to Friday: 9h00am to 5h00pm
* May include some weekends*

We are an accessible workplace. Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process.

Job Type: Full-time

Pay: $55,000.00 per year

Experience:

• IT support: 1 year (preferred)
• Administrative: 1 year (preferred)

Work Location: On the road